Muzafalu Katunze
Dubai,UAE
Summary
Experienced security monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Security guard
We One Security/World Security UAE
Dubai, UAE
07.2019 - Current
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Conducted fire and security alarm testing to create stable systems.
- Enforced safety protocols through increased video surveillance and effective access control.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Maintained composure and professionalism while screening visitors during high-volume periods.
Security guard
Transguard Emirates Group UAE
Dubai, UAE
05.2017 - 01.2019
- Conducted fire and security alarm testing to create stable systems.
- Enforced safety protocols through increased video surveillance and effective access control.
- Administered effective first aid and liaised with emergency services.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
Customer care assistant
Dubai Exhibition Centre
Dubai
10.2016 - 08.2018
- Managed high-volume customer queries simultaneously through effective multitasking.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Tracked orders and processed refunds for new and existing customers.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded and processed customer data accurately.
- Registered and updated accurate customer information on database.
- Participated in staff meetings to discuss new developments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
Bachelor in computer sciences - computer sciences
Makerere University
Kampala 02.2014 - 11.2016
Licentiate degree - security cadre training centre
Dubai police
UAE(Dubai) 02.2021 - 02.2021
Certificate of completion - Security courses
National security Institute Abu Dhabi
Abu Dhabi,UAE 03.2022 - 04.2022
Skills
- Fire alarm testing
- SIA licence holder
- Safety and security
- Crime prevention techniques
- Emergency awareness
- Building access control
- CPR certified
- Radio communications
- Facility and asset protection
- Customer service
- Site patrolling
Languages
English
Advanced
Affiliations
- Society of Human Resource Management
- National Association of Social Workers
- Rotary International
Timeline
Certificate of completion - Security courses
National security Institute Abu Dhabi
03.2022 - 04.2022
Licentiate degree - security cadre training centre
Dubai police
02.2021 - 02.2021
Security guard
We One Security/World Security UAE
07.2019 - Current
Security guard
Transguard Emirates Group UAE
05.2017 - 01.2019
Customer care assistant
Dubai Exhibition Centre
10.2016 - 08.2018
Bachelor in computer sciences - computer sciences
Makerere University
02.2014 - 11.2016
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