Summary
Work History
Education
Skills
Timeline
Generic

Muzammil Ali

Malir, Karachi

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Work History

HR Relationship Manger

HRSI
  • Daraz).
  • 01 year experience as a WFA in HRSG Outsourcing.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction

Math and Physics Teacher

DanishGah School
  • Provided academic and informational support to students outside of lecture by holding regular office hours and offering mentoring and advice
  • Evaluated and graded students' laboratory work, assignments and papers

Payroll Officer

Fulcrum Pvt Ltd
  • Years working as a Brand Ambassador in Bullseye Communication
  • EXPERTIES
  • MS-Office
  • Affrotech
  • Managed payroll data entry and processing for employees to comply with predetermined company guidelines
  • Reviewed time records for employees to verify accuracy of information

Front Desk Agent

Pizza Hut
03.2023 - 03.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Marketing Intern

Unilever Pakistan
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Collaborated with team members to help expand marketing channels.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Education

BS - Software Engineering

VIRTUAL UNIVERSITY OF PAKISTAN, INTERMEDIATE EDUCATION

Intermediate - Pre-Engineering

BOARD OF SECONDARY EDUCATION KARACHI

Matriculation - Science

Skills

  • Active Listening
  • Flexible and Adaptable
  • Training and Development
  • Teamwork and Collaboration
  • Data Entry
  • MS Office
  • Cultural Awareness
  • Self-Motivated
  • Excellent Communication
  • Multitasking Abilities

Timeline

Front Desk Agent

Pizza Hut
03.2023 - 03.2023

HR Relationship Manger

HRSI

Math and Physics Teacher

DanishGah School

Payroll Officer

Fulcrum Pvt Ltd

Marketing Intern

Unilever Pakistan

BS - Software Engineering

VIRTUAL UNIVERSITY OF PAKISTAN, INTERMEDIATE EDUCATION

Intermediate - Pre-Engineering

BOARD OF SECONDARY EDUCATION KARACHI

Matriculation - Science

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Muzammil Ali