MUZAMMIL V.A. HAMEED
Sales and Customer Service Executive
Dubai,DU
Summary
Successful Executive with over 4 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Sales and Customer Service Executive
Navizone Shipping LLC
10.2023 - Current
- Spearheaded comprehensive market research initiatives, identifying key clients and staying abreast of industry trends
- Successfully generated high-quality leads through innovative strategies, including impactful cold calling and networking efforts
- Cultivated and maintained robust relationships with existing clients, leading to exceptional levels of customer satisfaction and retention
- Formulated and executed effective strategies for acquiring new clients, contributing significantly to the expansion of our client base
- Crafted and delivered compelling proposals and presentations, effectively showcasing Navizone's distinctive services and competitive advantages
- Consistently surpassed sales targets, regularly providing detailed reports on sales activities and accomplishments to the management
- Skillfully negotiated terms and conditions with clients, securing favorable and sustainable business agreements.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sale and Customer Service Executive
Seli Overseas Shipping LLC
01.2022 - 10.2023
- Strategically position profitable solutions with new customers with a focus on domestic and international freight products and services
- Build density as the Company expands offerings in foreign markets such as Asia, Europe, America, and the Middle East
- Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective business partners
- Create and drive a sales plan strategy that successfully meets monthly sales goals and initiatives
- Utilize internal tools to negotiate market freight rates for customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Sales Executive
KOSTASHIPPINGLLC
02.2020 - 12.2021
- Identifying and developing client/business relationships
- Handling Tamil Nadu Area Business
- Customer Service Management
- Visiting and Onboarding potential Customers
- Achieving the Sales Target
- Solving customer disputes and Providing Ultimate Customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
LOGISTICCOORDINATOR
KMA PLY&BOARDS
05.2017 - 05.2018
- Procurement and Transportation of Raw Material
- Export Freight Handling
- Inventory and Manpower Management.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Generated monthly performance reports to track and analyze shipping trends.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Education
MBA -
MG University, India
Kochi, Kerala 05.2018 - 05.2020
Bachelor of Science - Logistics And Supply Chain Management
MG University, India
Kochi,India 05.2014 - 05.2017
High School Diploma -
National Sector Skill Council of India (N.S.D.C)
Chennai 05.2014 - 05.2017
Skills
Customer Relations
Team Player
Team Leadership
Administrative Skills
Problem Resolution
Executive Support
Workflow Planning
Customer Retention
Risk Management
Interpersonal Skills
Sales expertis
Personalskillsandcertifications
- Sales & Customer Service Marketing
- Logistics & Supply Chain Management
- Recruitment
- Training & Development
- Counselling Skills
- M.S Office Excel
- Digital Media Marketing
Uaedriverslicenseid
450925977
Dubaiaddress
Al Musa Budling, Bur Dubai, Dubai
Personal Information
- Citizenship: Indian
- Date of Birth: 07/25/96
- Marital Status: Single
- Visa Status: UAE Resident
Languages
English-Professional
Malayalam-Native
Tamil-Fluent
Hindi-Intermediate
Software
MS Office
ERP
Social Media Marketing
E Mail Marketing
Timeline
Sales and Customer Service Executive
Navizone Shipping LLC
10.2023 - Current
Sale and Customer Service Executive
Seli Overseas Shipping LLC
01.2022 - 10.2023
Sales Executive
KOSTASHIPPINGLLC
02.2020 - 12.2021
MBA -
MG University, India
05.2018 - 05.2020
LOGISTICCOORDINATOR
KMA PLY&BOARDS
05.2017 - 05.2018
Bachelor of Science - Logistics And Supply Chain Management
MG University, India
05.2014 - 05.2017
High School Diploma -
National Sector Skill Council of India (N.S.D.C)
05.2014 - 05.2017
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