Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Personal Information
Custom
Languages
Timeline
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Muzammil Ghanem Shaikh

Muzammil Ghanem Shaikh

Dubai,Dubai

Summary

Results-driven Airside Operations Specialist with over 12 years of experience ensuring the safe, compliant, and efficient movement of aircraft and resources at major international hubs. Proven expertise in aerodrome operations, airside inspections, and stakeholder coordination across high-pressure environments. Skilled in airfield safety, load control, ramp turnaround, and regulatory compliance (ICAO Annex 14, GCAA). Passionate about operational excellence and aviation safety, with strong leadership and decision-making capabilities.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Airside Operation Officer

Dubai Airports
Dubai, United Arab Emirates
02.2019 - Current
  • Monitor and support 24/7 airfield operations, ensuring compliance with GCAA regulations and aerodrome licensing standards
  • Conduct airside inspections to identify FOD, surface conditions, and safety risks
  • Collaborate with ATC, ground handlers, and emergency services during normal and irregular operations
  • Participate in airport safety campaigns and operational audits
  • Assist Duty Manager and Senior Controllers in maintaining situational awareness across an apron and taxiway operations
  • Support NOTAM reviews and ensure operational notices are implemented airside
  • Absorbs useful information relevant to own job that helps in day to day problem-solving, while maintaining a positive, flexible and can-do attitude
  • Participates well in team activities through contributing actively and welcoming contribution from others. Communicates with others proactively and clearly, and listens well

Ground dispatcher

Dnata
Dubai, United Arab Emirates
10.2017 - 01.2019
  • Participates well in team activities through contributing actively and welcoming contribution from others. Communicates with others proactively and clearly, and listens well
  • Flight Departure:
    - Validates with key stakeholders the aircraft registration/ flight details (tallying of aircraft registration with loading instruction reporting form (LIRF))
    - Monitors the loading process to ensure that the assigned dead load is loaded and reconciled as per the LIRF
    - Confirms the safe condition of any dangerous goods (DGR) prior to loading and signs the notification to captain (NOTOC) for handover to the operating Captain
    - Utilizes the Load Deviation Authorization form in case of any change in the load plan (within last minute change (LMC) limits) and provide it to the Load Control Officer
    - Reviews and checks the boarding status and ensures reconciliation with the Customer Services Team Leader (CSTL) on the final figures and as per the Flight Manifest Summary Report (FMSR) for the bin cards and unit numbers
    - Reviews the GX print received from the CSTL in case of off-loading and communicates with BHC for the location and details of the baggage to ensure offload of the baggage
    - Reconciles all dead load is loaded as per the LIRF and receives confirmation of the boarding status from the CSTL on the final passenger figures
    - Updates the load sheet with any LMC (Below and Above Wing) to ensure that the boarding over slip from the CSTL matches the load sheet
    - Updates the Flight officer on time targets and any delays
    - Monitors the readiness of the pushback is there on-time
    - Conducts visual bay sweep prior to door closure and requests logistics for collection of any offloaded dead load
  • Considerately dealt with customer issues, responding and resolving accordingly.
  • Updated and monitored job progress to ensure OTP
  • Consistently met customer needs through impeccable service and adherence to Customer Service Delivery
  • Validated aircraft loading against LIRF, monitored DGRs, and issued NOTOCs
  • Ensured timely coordination between load control and ground handling teams
  • Used GX reports, bin cards, and final manifest to track boarding and reconcile loads
  • Delivered briefings and supervised gate operations to maintain On-Time Performance (OTP)

Ramp Operation Team Leader

Dnata
Dubai, United Arab Emirates
04.2016 - 10.2016
  • Responsible for managing the allocated resources (both staff and equipment) and the safe arrival and on-time departure activities (on-loading, off-loading, and ground support) of aircraft on the ramp.
  • Provides leadership and direct supervision to a team of staff, who are undertaking all loading & equipment operation activities to handle in-coming and outgoing flights as allocated.
  • Responsible for supervising the loading and off-loading of aircraft in accordance with the loading instructions, liaising with all departments and sections where required. Ensures that any loading deviation is authorized by the Dispatcher/Load Control before the release of an aircraft
  • Effectively liaise with all concerned sections to ensure that adequate serviceable loading and offloading equipment is available on time for flight handling
  • Strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements. Responsible for all safety issues and ensures that all team members comply with the laid down safety regulations at all times. Immediately reports to the Dispatcher any damage to aircraft, equipment or any injury to a team member.
  • Works under time constraints to ensure the safe on time departure of aircraft, and that the service delivery targets and schedules are consistently met within the boundaries of safety and regulatory requirements.
  • Briefs team members, allocates tasks and oversees activities. Directs the multi-tasked team to undertake all turnaround activities, participates as required, and keeps the dispatcher updated on progress.
  • Carries out on-going performance management by undertaking reviews & assessments, identifying training needs and coaching and supporting the on-job-training of all team members
  • Ensures that the pushback procedure is carried out efficiently and safely. Provides headset communication assistance whenever required.
  • Completes all pre and post flight activities, and any other administrative requirements


Training Coordinator

Dnata
Dubai, United Arab Emirates
12.2014 - 10.2016
  • Monitoring and handing of staff mandatory, recurrent and career progression training nominations are areas which I am well versed with along with, ALTARS and roistering for the department. All these activities have helped me understand the importance of aligning them to our departmental Key Performance Indicators

Equipment Operator

Dnata
Dubai, United Arab Emirates
02.2013 - 12.2014
  • Driving & operating technical equipment – Responsible for loading and offloading activities safely – Follow safety rules all the time – Check all Ground Support Equipment – Check aircraft doors to avoid any damage when loading and offloading. – Follow the instructions of the Supervisor, Inform the supervisor of any problems – Provide assistance for Pushback/tow operation. – Make sure aircraft structure is clear from any barrier to avoid any ground crash – Providing assistance in the technical workshops – Manual handling of Cargo, Baggage and GSE – Baggage reconciliation – Delivering documents

Education

A-Levels - Science

Mauritia Institute

Master - Aviation

Emirates Aviation University
01.2014 - 10.2016

Skills

  • Aerodrome Operations & Safety Compliance
  • Airside Inspection & Emergency Response
  • Aircraft Turnaround Coordination
  • Ground Handling & Load Management
  • ICAO / GCAA Regulatory Knowledge
  • Airport Collaborative Decision Making
  • NOTAM Interpretation & Stand Allocation
  • Team Supervision & Ramp Control
  • Flight Movement Monitoring
  • Hazard Reporting & FOD Management Process improvement strategies
  • Quality compliance procedures
  • Problem solving
  • Strong communication
  • Flexible, versatile and an oriented team player with good leadership skills
  • Problem solver and quick decision maker
  • Effective communicator
  • Attentive to details and quality
  • Customer service oriented

Accomplishments


  • Recognition in Outstadning Support & active participation in Complete - Our Airside , Our Safety campaign at Dubai International Airports.
  • Appreciation - Mr Leyton St Anne of International Air Services For extending support in handling flight CKS235 on 28th March 2013
  • NAJM Appreciation - In recognition of excellent performance in completing loading activity of flight within ground time to achieve OTP despite facing multiple challenges through commendable effort - EK009/20May14
  • NAJM Appreciation - Bernd Leo Struck / Senior Vice President UAE Cargo Excellent attendance records during the year 2014/2015.
  • Excellence Appreciation – for providing support during Dubai Air Show Nov 2013.
  • Excellence Appreciation - During the planning stage of the Air show 2015 and all were taken care to the best of self-commitment.
  • NAJM Appreciation - Bernd Leo Struck / Senior Vice President UAE Cargo Excellent attendance records during the year 2016/2017.

Certification

  • Diploma In Aviation Ground Handling Management
  • Licensed in Aerodrome Operations
  • Investigation Management
  • Root cause Analysis and Human Factor in Aviation in compliance with EASA Regulatory framework
  • Najm Appreciations in multiple sections - Turnaround ops & excellent attendees throughout the years.


Personal Information

Custom

Football is the uttermost beloved passion & excellent CDM !


Languages

English
Fluent
French
Fluent
Arabic
Beginner

Timeline

Airside Operation Officer

Dubai Airports
02.2019 - Current

Ground dispatcher

Dnata
10.2017 - 01.2019

Ramp Operation Team Leader

Dnata
04.2016 - 10.2016

Training Coordinator

Dnata
12.2014 - 10.2016

Master - Aviation

Emirates Aviation University
01.2014 - 10.2016

Equipment Operator

Dnata
02.2013 - 12.2014

A-Levels - Science

Mauritia Institute

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Muzammil Ghanem Shaikh