Mwangi Wanyika
Dubai
Summary
Adaptable airport operator practiced at adjusting to changing specifications by evaluating orders and updating procedures to meet new targets. Results-driven and forward-thinking in checking forecasts and orders for new directives. Excellent administrative, supply management and resource utilization abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
RAMP OPERATIONS
Emirates Airlines-dnata
07.2021 - Current
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Warehouse Assistant
Warner Bros
10.2019 - 05.2021
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Guest Service Agent
Dubai Parks & Resorts
09.2016 - 01.2019
- Proactively identified potential dissatisfiers for guests, successfully resolving concerns to maintain high-quality services.
- Coordinated transport on behalf of guests, ensuring all luggage and personal items were secured as needed.
- Balanced transactions at end-of-shift, ensuring postings were accompanied by correct supporting documentation with discrepancies reported.
- Warmly greeted guests within 5 seconds of arrival, providing assistance with temporary luggage storage and check-in procedures.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Education
Diploma of Higher Education - HOTEL MANAGEMENT
AIC COLLEGE
KENYA04.2011
GCSEs - Secondary Education
TEMPLE MOUNT HIGH SCHOOL
KENYA12.2008
K.C.P.E - Primary Education
LAIRAGWAN PRIMARY SCHOOL
KENYA12.2004
Skills
- Airside Operations
- Aircraft Servicing
- Flight Management
- Ground Support
- Adaptable and Flexible
Languages
English
Master or proficient
C2
Swahili
Bilingual or Proficient (C2)
Timeline
RAMP OPERATIONS
Emirates Airlines-dnata
07.2021 - Current
Warehouse Assistant
Warner Bros
10.2019 - 05.2021
Guest Service Agent
Dubai Parks & Resorts
09.2016 - 01.2019
Diploma of Higher Education - HOTEL MANAGEMENT
AIC COLLEGE
GCSEs - Secondary Education
TEMPLE MOUNT HIGH SCHOOL
K.C.P.E - Primary Education
LAIRAGWAN PRIMARY SCHOOL
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