Mxolisi Sebele
Business Management
Dubai
Summary
To perform to the best of my ability, meeting the vision and expectation of the company. Using my organisational, technical, and managerial skills to achieve this. To be a successful and professional manager being resourceful, innovative, and flexible are key attributes. Wish to gain employment in a company which will allow me to develop, progress and challenge my knowledge and skills. The objective is to achieve goals that contribute to the growth of the organisation.
Profile Team Leader with a warm and friendly demeanor always! Skilled at conflict resolution. Constantly broken upselling records. Punctual analytical person and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success. Most positive social media (TripAdvisor) comments from clients in the UAE and abroad. Holder of Bachelor of Commerce honours degree in Business Management with extensive experience in customer care in FMCG, warehouse and logistics, and Hospitality, and currently with Jumeirah hotels and resorts. PROFILE SUMMARY Exceptional effective interpersonal and verbal and written communication skills, and teamwork Strong critical thinking and analytical skills, Responsible and Assertive and results driven. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
SUPERVISOR
ZERO GRAVITY BEACH CLUB, Jumeirah Hotels and Resorts
Dubai
01.2018 - Current
- Beach, Pool, Lounge, Garden and Restaurant Operations Jumeirah Hotels and Resorts
- Team leadership
- Full knowledge of UAE related Municipality / Health, Hygiene & Safety rules, HACCP and ensures that all colleagues adhere to all food hygiene regulations and procedures
- Actively involved in the service delivery and operation including the VIP guest management
- Have a good understanding of the businesses' products or services and be able to advise others about them
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts
- Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests
- Trains, supervises, counsels, and participates in the evaluation of restaurant staff employees for the efficient operation in the restaurant
- Directs staff in their work assignments
- Attend to customer complaints satisfactorily and provide regular feedback to Assistant F&B Manager regarding comments and compliments
- Ensure that the standards of the service, the quality and prices of food items are maintained to a satisfactory level
- Maintaining departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs
- Advises the F&B management of any improvements needed in relation to restaurants operation
- Documents inventory forecast usage and monitors supply so that the Restaurant is stocked with linen, glassware, silverware, chinaware, condiments and other items necessary to provide appropriate customer service
- Oversees set up of dining and service areas
- Aware of sales targets and uses this information to drive additional sales by employing appropriate sales techniques
- Ensures that an effective link is maintained between kitchen and service areas
- Liaise with the finance team, warehouse, and logistics departments as appropriate
- Seek continuous ways of improving the way the business operates
- Ensure staff are on board throughout the organisation and understand the need for change and what is required of them
- Supervises the level, consistency, and quality of table and/ or counter service of all menu items
- Encourage, influence staff to actively promote the use of upselling techniques within the outlet to exceed guest expectations and increase revenue
- Provides specialist advice to customers and colleagues on food and beverages
- Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management
- Any other duties as may be reasonably requested by the management
- Ensure that the staff is professionally supervised, trained, motivated and counselled to achieve the objectives agreed upon and provide the necessary guidance whenever required.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting service training.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Administrative Assistant
Wanderers Cricket Stadium
01.2017 - 01.2018
- Creating event proposals which fit client requirements and presenting proposals by deadline
- Facilitating the development and implementation of policies, procedures, and processes to support the department
- Staying under budget while planning event specifications
- Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports
- Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff
- Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events.
ADMINISTRATIVE ASSISTANT/ SALES CONSULTANT
UNILEVER
01.2013 - 01.2016
- Reporting to Area Manage/ Regional Manager
- Customer service, order processing and, planning and taking part in promotional events
- Customer Service, maintaining an active customer profile database to ensure all relevant details are up to date
- Work towards achieving first call resolution by finding and offering a solution to the customer
- Ensure that all customer emails and social media complaints are followed up and resolved
- Communicate with all customers in a positive, friendly, and apathetic manner to provide a consistent meeting with the customer
- Standard for excellence, Product knowledge, merchandising displays, sales and marketing, customer service and ensure consistent housekeeping standards
- Follow department action plans to ensure an improved customer experience and a constant approach
- Inventory management, monitoring stocks levels and advising on ideal stock
- Replenishes products throughout the trading day
- Check stock reports for new and replenished lines and ensure they are displayed
- Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system
- Drives stock accuracy processes through stock counts, stock take, log system
- Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count
- Store Operations, Execute the weekly bulletin on time and follow up against the requirements, ensure that you participate in daily briefings and update yourself on business performance, new products
- Ensures products are displayed according to visual display standards for opening and maintained at all time
- Schedule daily store planner to ensure a smooth operation and be initiative-taking towards changes according to business needs.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Faculty Senior Assistant
National University of Science and Technology
01.2009 - 01.2013
- Administration: Reporting to the Faculty Dean
- Managing assets register
- Updating faculty staff records, and preparing and conducting student’s registration
- Assist in determining proper classification and coding of income and expenditures
- Preparing for faculty meetings, and processes payments and documents such as invoices, and statements
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Commerce - Business Management
National University of Science And Technology
Bulawayo 08.2009 - 11.2013
Skills
Priority management, Inventory oversight Active, Good Telephone EtiquetteListening, Team Building, Strategic planning, Staff Management, Business administration,Training and mentoring
undefinedAdditional Information
- AWARDS AND RECOGNITION , Company: Unilever Recognition: Member of the Rebranding Team, Certificate of Appreciation Award: Sales Associate of the month (May, Oct, Nov-2016) Award, Sales Associate employee of the year 2016 Company: Jumeirah hotels and resorts Recognition: Employee of the year : Upseller of the month
Accomplishments
Awarded Supervisor of the yearly quarter twice in 2022
Certification
Https://www.credly.com/badges/da552944-6675-42c9-8200-3b293183b553/linked_in_profile
Timeline
Https://www.credly.com/badges/da552944-6675-42c9-8200-3b293183b553/linked_in_profile
03-2023
SUPERVISOR
ZERO GRAVITY BEACH CLUB, Jumeirah Hotels and Resorts
01.2018 - Current
Administrative Assistant
Wanderers Cricket Stadium
01.2017 - 01.2018
ADMINISTRATIVE ASSISTANT/ SALES CONSULTANT
UNILEVER
01.2013 - 01.2016
Bachelor of Commerce - Business Management
National University of Science And Technology
08.2009 - 11.2013
Faculty Senior Assistant
National University of Science and Technology
01.2009 - 01.2013
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