Myadah Idris
Business Solutions Specialist
Al Ain
Summary
A professional, dedicated engineer with Telecom, Networking, technical support and Satellite communication background.
A passionate engineer towards products' development, business solutions and customers' experience excellence.
A developed individual in both technical and commercial aspects of telecom industry.
Overview
8
8
years of professional experience
3
3
Certification
Work History
B2B Business Solutions Specialist
Zain
03.2022 - Current
- Responsible for developing and implementing business solutions for telecommunication businesses. Work closely with clients to understand their business needs and provide solutions that help enhance productivity, improve processes, and drive business performance.
- Introduce new ICT products to B2B market and arrange launching events.
- Providing technical consultation for different business entities (Major companies, SMEs, Government, etc.).
- Understanding products and services functionality/ capabilities/ gaps and defining ways to develop and enhance operation based on customer feedback.
- Initiating partnerships and communication channels to find convenient partnerships such as technology vendors, resellers enterprises, and systems integrators.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Introduce new ICT products to B2B market and arrange launching events.
- Strong communication skills, including verbal and written skills, explain complex concepts in non-specialists and understood way.
- High problem-solving Skills, able to identify and understand problems and develop and implement effective solutions.
- Strong analytical skills, analyzing business processes, identifying inefficiencies, and suggesting improvements.
- Excellent technical skills, including cloud computing, database management, and cybersecurity.
- Ability to manage multiple projects simultaneously by planning, prioritizing, and coordinating tasks and possessing high sales and negotiation skills.
- Strong customer service skills, build strong relationships with multiple clients and understand their needs, and provide excellent service.
- Understanding telecommunication needs of clients. Strong knowledge of regulations, standard business processes, and telecommunications software.
- Strong strategic thinking by providing solutions that fit client's business's larger goals and strategy.
Products and Services Supervisor
Sudasat JV
07.2020 - 03.2022
- Developed innovative products and services of the highest quality according to global satellite trends and demands, adding over five new products.
- Prepared pricing strategy for new and existing products in alignment with business plan, resulting in 30% sales increase quarterly.
- Identified key opportunities for locally and internationally for C-Band, Ku-Band, and Ka-Band technologies.
- Conducted comprehensive market research for new acquisitions and expansion.
- Created digital marketing content for social media platforms, enhancing brand visibility.
- Managed vendors as per project outlines, including managing two leading vendors providing outsourced call center and social media platforms administration.
- Designed end-to-end solutions for customers' service applications integrated with VSAT.
- Proven ability to develop and implement creative solutions to complex problems.
- Strong communication and organizational skills developed through working on group projects.
- Strong analytical and problem-solving skills leading to development of effective solutions for challenging situations.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Commercial Sales Executive
Sudasat JV
07.2019 - 06.2020
- Presented initiatives based on company objectives, accelerating business revenue.
- Prepared local market insights and identified trends.
- Prepared sales plans for local market generally and specifically for assigned segments, approved by sales manager.
- Increased company monthly profit by 20% through up-selling packages to corporate groups.
- Collaborated with local companies to meet diverse customer needs for broadband products.
- Obtained market information regarding competitor’s technologies, solutions, and potential projects.
- Provided a monthly sales forecast for potential market segments based on sales pipeline.
- Analyzed sales data, developed strategies, and action plans.
- Committed to pre-sales monthly target by securing new customer acquisitions.
- Identified up-selling/cross-selling opportunities, such as suggesting VoIP services for remote banks using existing VSAT link.
- Advised customers about suitable services based on their business needs and budget allowances.
- Responded to customer feedback in a professional and constructive way.
- Participated in company representation in local and international technology forums such as SITEX and CABSAT.
Help-desk NOC Engineer
Sudasat JV
12.2015 - 06.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Monitored the performance and capacity of VSAT network systems.
- Provided network technical support to internal data center in LAN/WAN connectivity, router configuration, firewall administration.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured, and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Provided 1st and 2nd level technical support to VSAT Technical services.
- Responded to system alerts through a service ticketing system regarding internet connectivity, VoIP, and backhanding.
- Kept customers informed about outages and incidents, impending changes, and network activities.
- Identified support tickets requiring urgent attention.
- Provided tier-one end-user support on the phone, in-person, and using ticketing system.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Khartoum
Sudan11.2014
Skills
- Network planning and design specialist
- Satellite communication technical specialist
- B2B service solutions specialist
- Products development specialist
- Highly experienced in strategic planning
- Advanced analytical thinking and problem-solving skills
- Strong planning and organizational skills
- Advanced communication, negotiation and interpersonal skills
- Leadership characteristics and team player
- Microsoft office specialist
- Advanced presentation skills verbally and documentary
Certification
Satellite Communication Training:
- iDirect Quality of Service (QoS) course. (2017).
- iDirect Operation and Maintenance (IOM) (2016).
Networking and IT Certificates:
- ITIL foundation course, ITIL certified (2016).
- CCNP ROUTING & SWITCHING CERTIFICATION (2015).
- CCNA Routing and Switching CERTIFICATION (2015).
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
B2B Business Solutions Specialist
Zain
03.2022 - Current
Products and Services Supervisor
Sudasat JV
07.2020 - 03.2022
Commercial Sales Executive
Sudasat JV
07.2019 - 06.2020
Help-desk NOC Engineer
Sudasat JV
12.2015 - 06.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Khartoum
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