Summary
Overview
Work History
Education
Skills
Timeline
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Myat Thu Kyaw

After-sales Manager

Summary

I bring a strong educational foundation in Crypto Derivatives Product, 2 years of experience in the crypto industry, and a results-driven approach to my role as an After-Sales and Account Manager in the Crypto White Label Solution. I excel in client support, relationship management, and compliance, all while ensuring exceptional client satisfaction and business growth.

Overview

2
2
years of professional experience
1
1
Language

Work History

After-sales Manager

TinyTrader, HyperBc & HyperPay
Dubai
12.2021 - Current

As an after-sales manager at a SAAS company(TinyTrader), I successfully onboarded over 15 exchanges from the signing date to full operation, ensuring a smooth transition by handling every detail, providing training on front-end and back-end systems, as well as educating exchanges on all aspects of Crypto Trading.


HyperBC & HyperPay Wallet


  • Responsible to lead a team of customer service representatives to provide exceptional support to Custody and wallet users, ensuring quick issue resolution and high customer satisfaction.
  • Optimizes workflows and implement strategies to enhance the efficiency and effectiveness of service delivery.

Account Manager

TinyTrader
Dubai
12.2021 - Current
  • Established and nurtured enduring client relationships through precise price quotations and customer-centric terms.
  • Proactively identified and resolved accounting, billing, and service delivery concerns, ensuring consistent client satisfaction and retention.
  • Systematically monitored and analyzed customer feedback, leveraging insights to identify improvement opportunities and refine service quality.
  • Successfully revitalized and renewed customer relations, playing a pivotal role in propelling business growth and fostering client satisfaction.

Education

High School Diploma -

Horizon International School, Yangon
Myanmar
04.2001 -

Bachelor of Arts - English Major

Yadanabon University, Mandalay
Myanmar
06.2012 - 2016.03

Skills

    Block Chain Knowledge, Derivatives Products, Computer Skills, CRM Systems

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Timeline

After-sales Manager

TinyTrader, HyperBc & HyperPay
12.2021 - Current

Account Manager

TinyTrader
12.2021 - Current

Bachelor of Arts - English Major

Yadanabon University, Mandalay
06.2012 - 2016.03

High School Diploma -

Horizon International School, Yangon
04.2001 -
Myat Thu KyawAfter-sales Manager