Myla Morales
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Agent position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Demonstrator
Enix Ocean Electronics LLC
02.2023 - 08.2023
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Work as Secretary and Personal Assistant
- Doing cash collection, account deposit, inventory of good in/out, basic bookkeeping and account receivables.
Passenger Service Agent
Ras Al Khaimah International Airport
12.2015 - 12.2021
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Monitored security and maintained operational protocols.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Developed and implemented strategies to minimize customer wait times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Handling flight irregularities
- Basic lost and found
- Manifesting the flight
- Handling transit passenger without delay.
- Checking visa requirements through TIMATIC.
- Handling baggage loading and unloading
- Movement for arrival and departing flight
- Handling chartered and regular flight.
Housekeeping Room Attendant
Comfort Inn & Suites
01.2013 - 02.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Airport Customer Service Agent
Sharjah Aviation Services (Sharjah International Airport)
05.2007 - 12.2012
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Monitored security and maintained operational protocols.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Developed and implemented strategies to minimize customer wait times.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Produced and shared customer service reports to support management decision-making.
- 6 months Transfer desk In-charged
- Managing the hotel booking for the MISCON passenger
- Using TIMATIC for the visa requirements up to the final destination
Education
Bachelor of Science - Information Technology
The Philippine Womens' University
Taft Ave., Manila, Philippines10.1997
Skills
- Pre-Boarding Checking
- Training Junior Team Members
- Passenger Documentation
- Investigating Problems
- Check-In Procedures
- Departures Management
- Boarding Support
- Security Screening
- Sabre Software
- Making Announcements
- Coordinate Boarding
- Checking in Passengers
- Hotel Accommodations
- FAA Regulations
- Client Screening
- Ramp Service
- Baggage Checks
- Group Travel
- Passenger Assistance
- VIP Support
- PA Systems
- Boarding Gate Procedures
- Special Needs Assistance
- Wheelchair Assistance
- Computer Terminal Operations
- Lost Baggage Tracing
- Documentation Verification
- Federal Guidelines
- Maintenance Requirements
- Aircraft Checks
- Transportation Information
- Customer Needs Assessments
- Loading and unloading
- Visa requirements thru TIMATIC
- Customer Service experienced
Certification
IMMIGRATION TRAINING
SMILE TRAINING
CUSTOMER SERVICE TRAINING
BASIC SAFETY MANAGEMENT SYSTEM
AIRSIDE AWARENESS
BASIC LIFE SUPPORT AND FIRST AIDE
Training Section, SAA Sharjah Int’l Airport
April 14, 2009
SMILE TRAINING
Training Section, SAA Sharjah International Airport
December 8, 2008
CUSTOMER SERVICE TRAINING
Training Section, SAA Sharjah International Airport
December 24, 2008
BASIC SAFETY MANAGEMENT SYSTEM
RAK Int’l Airport August 2022
AIRSIDE AWARENESS
RAK Int’l Airport September 2022
BASIC LIFE SUPPORT AND FIRST AIDE
August 2024
Dangerous Goods Regulations for CAT7, 8,9 & 10
Aviation Security Awareness by Air Arabia
DCS Check-in such as Altea, SITA- Liaison, Horizon, Navitare, Damarel, Optima, Crane
Safety Management System by Ras Al Khaimah Civil Aviation
Ramp Safety by Ras Al Khaimah Civil Aviation
Passenger and Baggage Handling by Air Arabia
Timeline
Sales Demonstrator
Enix Ocean Electronics LLC
02.2023 - 08.2023
Passenger Service Agent
Ras Al Khaimah International Airport
12.2015 - 12.2021
Housekeeping Room Attendant
Comfort Inn & Suites
01.2013 - 02.2015
Airport Customer Service Agent
Sharjah Aviation Services (Sharjah International Airport)
05.2007 - 12.2012
Bachelor of Science - Information Technology
The Philippine Womens' University
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