Mylene Montemor
Dubai,United Arab Emirates
Summary
Highly skilled administrative professional with expertise in organizational management, multitasking, and time efficiency. Proficient in Microsoft Office Suite and project management tools, with a strong focus on attention to detail, records management, and document handling. Demonstrates exceptional verbal and written communication skills alongside a proven ability to adapt to changing priorities while maintaining discretion and confidentiality. Adept at delivering customer service excellence and fostering engagement through effective data entry and management practices. Committed to supporting operational success through flexibility, independent work capabilities, and meticulous task execution.
Specialise in administrative support with focus on organisation and customer service. Can streamline office operations, ensuring smooth workflow and optimising productivity. Unique skills in time management and multitasking combined with aptitude for problem-solving make it possible to meet and exceed business objectives.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work history
Administrative Assistant
SM Supermalls - Office of the Senior Vice President
03.2019 - 02.2025
- Provide comprehensive support to executives, managers, and teams
- Organize and maintain schedules, appointments, and travel arrangements
- Handle communication including emails, phone calls, and correspondence
- Prepare, proofread, and organize documents, presentations, and reports
- Ensure smooth office operations by managing supplies, equipment, and facilities
- Schedule and coordinate meetings, including agendas and follow-up actions
- Plan and organize events, conferences, and other corporate functions
- Support ongoing projects by tracking deadlines, resources, and progress
- Handle budgeting tasks, expense tracking, and invoice processing
- Interact with clients, manage inquiries, and maintain positive relationships
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Maintained stock levels to avoid shortages in office supplies.
- Sorted and organised different types of information by document type, personnel or location.
- Organised client meetings, prepared agendas and took detailed minutes.
Operations Assistant
SM Supermalls
05.2016 - 03.2019
- Processed transactions with accuracy and efficiency
- Provided excellent customer service and resolved inquiries
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Demonstrated strong written and verbal communication skills
- Utilized Microsoft Office for documentation and reporting
- Managed employees and facilitated team-building activities
- Conducted staff training and provided leadership support
- Supervised inventory and maintained accurate records
- Collaborated with various departments to streamline business operations.
- Responded to inquiries, providing information and assistance to team members.
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Updated databases regularly for easy access and retrieval of information.
- Conducted regular audits to maintain quality standards.
Sales Associate
SM Savings & Loan Association
05.2015 - 05.2016
- Increased customer satisfaction by providing exceptional service.
- Assisted shoppers with product selection for improved buying experience.
- Collaborated with team members to achieve monthly targets.
- Handled cash transactions accurately to avoid discrepancies.
- Managed daily sales operations to achieve business objectives.
- Advised customers on availability, pricing and location of products.
- Established strong relationships with customers, enhancing brand loyalty.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Provided detailed product information for informed buying decisions.
- Listened actively to offer accurate information and best solution to their needs.
Education
Bachelor of Science - Elementary Education
Laguna State Polytechnic University
Skills
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with project management tools
- Discretion and confidentiality in handling sensitive information
- Ability to work independently and adapt to changing priorities
- Administrative skills
- Time-management
- Time efficiency
- Flexibility in task handling
- Customer service excellence
- Attention to Detail
- Records management
- Data Entry
- Document management
- Customer engagement
- Data inputting
Languages
English
Filipino
Personal Information
Title: Administrative Assistant/Secretary/Front Desk
Timeline
Administrative Assistant
SM Supermalls - Office of the Senior Vice President
03.2019 - 02.2025
Operations Assistant
SM Supermalls
05.2016 - 03.2019
Sales Associate
SM Savings & Loan Association
05.2015 - 05.2016
Bachelor of Science - Elementary Education
Laguna State Polytechnic University
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