MYNA SEQUEIRA
Dubai,UAE
Summary
Customer Focused - Personal Banker
Seasoned professional with focus on retail banking and client relationship management. Skilled at driving customer engagement and retention through tailored financial solutions and strategic planning. Proven expertise in leading teams and enhancing service delivery to achieve business growth.
Overview
20
20
years of professional experience
Work history
Senior retail banking exeutive
Emirates Islamic Bank
Dubai
2024.04 - Current
- Responsible for Employee banking Products ( Salary Accounts, Personal Finanance, Credit Cards, Auto Loans)
- Met with applicants to collect information about personal histories, current liabilities and income.
- Updated client records with successful credit and loan applications.
- Handled sensitive customer data with utmost confidentiality, adhering strictly to data protection laws.
- Managed documentation accurately, ensuring swift processing of applications.
- Managed credit risks by conducting thorough borrower assessments.
- Implemented strict controls over disbursement of funds as per company policy, protecting company assets against possible frauds or misappropriations.
- Managed over 50 customer calls per day.
- Provided comprehensive information about different options available to customers, fostering informed decision making.
- Analysed customer history and financial reports to assess risk and creditworthiness.
- Assessed and tracked team and personal KPIs and strived to meet set targets.
- Oversaw and coordinated application process of product closings from enquiry to completion.
- Grew existing client relationships through regular updates and engagement, boosting retention.
- Guaranteed compliance by maintaining up-to-date knowledge of anti-money laundering and FCA regulations.
- Optimised customer service communication by maintaining accurate applicant records in company CRM.
- Streamlined workflows by improving system knowledge, improving processing times.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
Relationship Officer
Abu dhabi commercial bank
Dubai
2023.02 - 2024.02
- Responsible for Sales of Multi Products – Credit cards, Loans, Accounts opening, corporate cards, BT/CCL, Fixed Deposits, Over Drafts, Insurance, Credit Shield
- Company Listing
- Documents Verification and Tele Calling
- After sales services
- Completed duties to deliver on targets with accuracy and efficiency.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
Sales Officer
Pact employment services
Dubai
2021.06 - 2023.01
- Generated fresh leads by cold-calling, networking and referrals.
- Verified client creditworthiness before renewing or issuing new credit cards.
- Reviewed merchant's card statements and recommended products suited to requirements.
- Prepared and submitted sales contracts for new credit card issuance or renewal.
- Advised customers on credit offers and special promotions to close deals.
- Improved customer satisfaction by providing excellent service in credit card inquiries.
- Liaised with other departments to ensure seamless transactions and services for customers.
- Maintained professional relationships with clients, establishing trust and loyalty.
Guest relationship executive
Prop Online Business Solutions Pvt Ltd.
Mumbai
2019.06 - 2020.12
Company secretary
P1 Trading and Contracting Co
Abu Dhabi
2016.09 - 2019.03
Secretary
Gulf industrial gases company
Abu Dhabi
2012.10 - 2015.10
Store manager
Red tag
Abu Dhabi
2010.11 - 2012.06
Retail branch manager
GIGAHERTZ Retail Pvt ltd
Mumbai
2010.06 - 2010.11
Senior store manager
SPINACH (Wadhawan food retail pvt ltd
Mumbai
2007.11 - 2010.06
Customer support executive
Stream international
Mumbai
2006.08 - 2007.10
COUNSELOR cum SECRETARY
Vikas career college
Mumbai
2005.04 - 2006.06
Education
High School Diploma -
Our lady of Lourdes High School
India 2001.06 - 2002.03
High School Diploma -
Albedo School of Bussiness Management
India 2016.06 - 2017.03
Bachelor of Business Administration -
Jaipur National University
India 2017.06 - 2019.03
MBA in HR and Finance -
Rabindranath Tagore University
India 2024.06 -
Skills
- Leadership
- Operational efficiency
- Drive for results
- Adaptability to industry changes
- Customer relationship management
- Digital banking expertise
- Credit assessment
- Cash handling proficiency
- Resilience under pressure
- Time Management
- Client acquisition
- Attention to Detail
Websites
Languages
Arabic
Beginner
English
Advanced
Gujrati
Intermediate
Hindi
Fluent
Marathi
Fluent
konkani
Fluent
Punjabi
Intermediate
Timeline
MBA in HR and Finance -
Rabindranath Tagore University
2024.06 -
Senior retail banking exeutive
Emirates Islamic Bank
2024.04 - Current
Relationship Officer
Abu dhabi commercial bank
2023.02 - 2024.02
Sales Officer
Pact employment services
2021.06 - 2023.01
Guest relationship executive
Prop Online Business Solutions Pvt Ltd.
2019.06 - 2020.12
Bachelor of Business Administration -
Jaipur National University
2017.06 - 2019.03
Company secretary
P1 Trading and Contracting Co
2016.09 - 2019.03
High School Diploma -
Albedo School of Bussiness Management
2016.06 - 2017.03
Secretary
Gulf industrial gases company
2012.10 - 2015.10
Store manager
Red tag
2010.11 - 2012.06
Retail branch manager
GIGAHERTZ Retail Pvt ltd
2010.06 - 2010.11
Senior store manager
SPINACH (Wadhawan food retail pvt ltd
2007.11 - 2010.06
Customer support executive
Stream international
2006.08 - 2007.10
COUNSELOR cum SECRETARY
Vikas career college
2005.04 - 2006.06
High School Diploma -
Our lady of Lourdes High School
2001.06 - 2002.03