MYRA DINGREJA
Banking Professional
Summary
An experienced professional well versed in client support services & business analysis with over 14 years of diverse banking experience. My interpersonal skills have served me well by helping me convert ambiguous requirements into well-defined business and functional outcomes across business and IT teams to achieve desired outcomes. Outgoing personality with attention to detail and focus on delivering outstanding customer experiences. Extremely motivated to constantly develop skills and grow professionally.
Overview
16
16
years of professional experience
Work History
Relationship Officer
Citibank
Dubai
06.2014 - Current
- Portfolio Service & Retention Team, analyze credit bureau reports for personal banking clients and propose and complete credit limit increase for eligible clients.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Analyze and report recent delinquency or irregular payment history while assessing cards for limit increase.
- Monitor inactive customers and provide them with offers from time to time and overcome issue of card closure due to inactivity and increase the average net revenue of the bank.
- Manage & provide service to high profile clients to avail Golf benefit as per card terms and conditions.
- Deliver projects/initiatives effectively on a timely basis along with business-as-usual activities.
- Prepare and publish the team MIS reports showcasing the team's productivity to the management.
Senior Business Analyst
ANZ Bank
Bangalore
11.2011 - 04.2014
- Institutional Operations, Risk & Controls - Global Reconciliations, Performed business analysis work related to new accounts migration, liaising with stakeholders and analyzing the processes and purpose of the account reconciliations from business units like investments, loans, etc.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Contributed to the business requirements and workflow modifications for operational cost reduction.
- Delivered process improvements within the budget and initiate new projects to centralize the process of reconciliations using MS Excel & Macros.
- Analyzed & reported operational and compliance incidents onto the risk portal on timely basis.
- Prepared the India Risk report on behalf of the global reconciliation department on a monthly basis.
- Performed Key Control Testing on a monthly basis and report the same to the Risk and Compliance manager.
- Conducted Root Cause Analysis for any significant errors and incidents and provided recommendations.
Operations Analyst
JP MORGAN
Bangalore
07.2008 - 11.2011
- Handled agency functions like payment Instructions set up, Short-term loan desk reconciliations for asset sales, Intralinks access administration, Service group changes. All processes migrated from Houston to Bangalore.
- Multi-tasked and managed all the processes under Houston Loan agency and liaise with internal & external stakeholders for all the pending payments, documentations, etc.
- Prioritization and distribution of work requests to various team members in a timely manner.
- Responsible for ensuring process documents like SOPs and documents pertaining to standardization project are created and updated in a timely manner.
- Actively participated in process improvement and automation.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Regularly performed gap analysis to reduce the gaps and to ensure the smooth functioning of the process.
- Reported risk events and other escalations to the management.
Customer Sales Representative
24/7CUSTOMER PVT LTD
Bangalore
05.2005 - 08.2006
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Emphasized product specifications to meet customer needs.
- Added credit card protection plan and personal accident insurance covers for MBNA Bank's UK Customers.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Education
MSc - Accounting and Finance
University of Chichester
Bachelors of Business Management - undefined
University of Bangalore
Skills
Client Relationships
Service support
Financial services
Risk management
Customer portfolio management
Data Analytics
Product knowledge
Written and verbal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is something that happens to you while you’re making other plans.
Margaret Milar
Timeline
Relationship Officer
Citibank
06.2014 - Current
Senior Business Analyst
ANZ Bank
11.2011 - 04.2014
Operations Analyst
JP MORGAN
07.2008 - 11.2011
Customer Sales Representative
24/7CUSTOMER PVT LTD
05.2005 - 08.2006
MSc - Accounting and Finance
University of Chichester
Bachelors of Business Management - undefined
University of Bangalore