Na Zhao
Dubai
Summary
Expert at reviewing reports, crafting strategies and coordinating with business leadership team. Proven history of assessing needs and driving improvements.
Overview
16
16
years of professional experience
Work History
Supervisor - Manpower Planning
Dubai Duty Free
09.2021 - Current
- Show great leadership by role modeling best practices and not tolerating poor practices.
- Organize workflow and ensure that each individual understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Motivate staff by giving appropriate recognition and reward and consulting them where appropriate to do so.
- Foster a team culture of support and working together
- Conduct Team Meeting regularly to review each individual’s work and get feedback from staff.
- Provides clear instruction and set deadline to employee as and when the new task is given.
- Any other task as deemed necessary by the Manager – Resourcing.
Manpower Analyst
Dubai Duty Free
01.2015 - 08.2021
- Liaise with relevant departments in gathering essential data for manpower analysis.
- Monitor, update and analyze manpower data.
- Conduct manpower forecasts based on business requirements and performance.
- Identify the financial implications of the results of the manpower analysis.
- Review the workforce numbers at set intervals to ensure alignment to the changes in business demand and movement of employees.
- Present findings and/or recommendations on optimal staffing requirements to relevant departments.
- Operate and maintain the in-house system for processing manpower data and ensure data are properly documented.
Assistant Supervisor - Retail
Dubai Duty Free
12.2019 - 01.2021
- Identified repeated customer issues and recommended corrective solutions, effectively boosting service improvements.
- Assign responsibilities and provide instructions to the staff in dedicated area and ensure the assigned tasks are completed before anticipated deadlines.
- Show great leadership by role modeling best practices and not tolerating poor practices.
- Show respect and get to know each individual in assigned area, ensuring fairness and transparency in managing diverse cultures.
- Motivate staff by giving appropriate recognition and reward and consulting them where appropriate to do so.
Dedicated Beauty Advisor
Dubai Duty Free
11.2009 - 12.2012
- Kept work areas, tools, and equipment clean and stock are properly displayed.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Sales Assistant
Dubai Duty Free
03.2008 - 12.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
Bachelor of Arts - English And Business Managment
Sichuan University of Foreign Languages
Chongqing06.2008
Skills
- Budget Preparation
- Staff Planning
- Research Methods
- Permitting Coordination
- Cooperative
Timeline
Supervisor - Manpower Planning
Dubai Duty Free
09.2021 - Current
Assistant Supervisor - Retail
Dubai Duty Free
12.2019 - 01.2021
Manpower Analyst
Dubai Duty Free
01.2015 - 08.2021
Dedicated Beauty Advisor
Dubai Duty Free
11.2009 - 12.2012
Sales Assistant
Dubai Duty Free
03.2008 - 12.2009
Bachelor of Arts - English And Business Managment
Sichuan University of Foreign Languages
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