Nabeela Anthony

• Added keywords, meta descriptions and alt image tags to increase SEO presence.
• Created concise, eye-catching headlines and copy on nutrition and business startup topics.
• Conducted extensive internet research to provide facts and statistics for articles and blogs.
• Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
• Strategized content based on Google Analytics data, geographical targeting and keyword planning.
• Collaborated with team of writers and content marketing strategists to create copy promoting clients' SEO, sales and thought-leadership goals.
• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Proofread and edited Frase posts to prepare for publication.
• Conducted simple keyword research and used SEO guidelines to increase web traffic, increasing web traffic 90%.
• Created, edited and optimized approximately 15,000 pages of evergreen content to improve SEO ranking for specific keywords.
• Strengthened content by thoroughly editing and proofreading content 3 to 4 times prior to submission.
• Ghostwrote articles for different clients and agencies in supply chain and business industries, incorporating relevant SEO terms and interlinking.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
• Completed thorough research into assigned topics.
• Edited and proofread content to confirm proper grammar, quality and consistency with AP style.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Achieved 100% customer satisfaction during the boarding activity by rectifying any errors made during the process of check-in to final boarding.
• Handled a team of customer service agents ensuring on-time boarding.
• Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations by motivating, mentoring, and coaching on a daily basis to provide valuable feedback.
• Received a NAJM award for punctuality by dnata.
• Received another NAJM award by other airlines for exceptional customer service.

• Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
• Optimized new employee training on gear and procedures to maximize team safety.
• Eliminated dangerous behaviors potentially impacting worker safety in airport settings through careful analysis and process optimization.
• Achieved a 90% safe workplace through briefings and on-spot checks both land-side and at the bay.
• Trained more than 500 customer service agents about the importance of safe behavior.
• Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
• Evaluated workplace conformance with safety standards and safety regulations, implementing immediate strategies to resolve deficiencies.
• Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
• Awarded NAJM for innovative ideas and removing safety barriers successfully.

• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Exceptionally exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Ensured 100% customer satisfaction by catering passengers with special needs.

• Determined staffing plans to achieve program goals and objectives and participated in hiring decisions for new program staff.
• Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
• Worked closely with trustees and grantees to develop goals, approaches, initiatives and evaluations of grants.
• Conducted research to identify and scrutinize potential grantees.
• Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
• Analyzed and assessed program performance data and implemented corrective measures.
• Created and implemented program frameworks, performance standards and quality assurance requirements.
• Collaborated with senior leadership team to implement special reproductive health projects, increasing program and organizational capacities.
• Gathered, organized and input information into digital database.
• Turned strategic mandates into actionable program plans.
• Negotiated with local and state officials to secure additional resources, enhancing program offerings 90% without exceeding budget.

• Worked with Business Quality Management and Training departments to facilitate communication and deliver personalized solutions to customers.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Networked with business leaders and executives to identify clientele within local community.
• Achieved monthly targets by 100% offering Bancassurance products to customers.
• Recognized as Employee of the Month for achieving customer service goals.

Increased the clientele by 90% by pitching with the right product.

Increased the percentage of personal loan applicants by 80%.

Maintained 99% accurate product knowledge.