Nabet Oueidat

Work History

Patient Services Manager

Clemenceau Medical Center

06.2022 - Current

Handled all administrative operations: Front Desk, Customer Care, Complaints,
Billing, Financial Registration, Insurance, Booking, Call Center, and all administrative workflows
Managed a team of 80 employees and coordination between administrative and medical departments
Handled all onsite complaints along with elevating the patient experience.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with patients, ensuring that medical information was kept private.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Successfully negotiated client contract renewals to create increased revenue.

Acting Call Center Manager

Clemenceau Medical Center

01.2006 - 01.2022

Established and Managed the Call Center at the hospital
Managed to make the Call Center 24/7 operations in a week, recruited the Call Center Team,
Increased Hospital Census by 400%, Decreased the abandoned rate from 51% to less than 1% in 1 month, set the whole workflow to respond to all patients’ queries, created and managed all reports
In addition, maintained great quality by observing calls and training staff on each encounter.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Senior IT Business Analyst

Bankmed SAL

01.2016 - 07.2019

FCUBS Project
Implementation & Integration of FCUBS in Bankmed
Analyzing the strategic activities of the Bankmed Operations
Gathering & Preparing
Business requirements
Creating BPM & Business Plan
Business Model Analysis:
Identifying and Evaluating policies & Procedures of both retail and corporate
Data Analysis
Analyzing System Change Requests
Software & IT Budgeting
IT
Business Analysis for End-to-End Projects
Perform and supervising acceptance testing
Data Integration
FCUBS Test Scenarios and UAT testing.
Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Directed business analysts in executing and delivering various tactical and strategic plans.
Analyzed performance metrics to identify opportunities to increase sales.
Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
Reduced corporate expenses by streamlining incentive and demand processes across regions.
Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
Analyzed sales, profitability and market conditions and presented findings in cohesive format.
Conducted interviews with key business users to collect information on business processes and user requirements.
Performed gap analysis to identify areas of improvement.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Generated business intelligence reports to inform strategic decision-making.

Senior Financial Analyst

Bankers Insurance, NASCO Group

01.2006 - 01.2019

Helped individuals and families secure their funds by analyzing their financials and provide them with the best products
Managed a team of 3 insurance sales professionals.
Trained new analysts on corporate policies and procedures and implemented mentoring program, reducing onboarding time.
Developed presentations and reports to inform and educate stakeholders and financial teams on growth possibilities.
Tackled both annual and quarterly budget management tasks and developed financial models from benchmarking.
Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Developed forecasting tools to analyze revenue variances and capitalize on industry trends.
Performed complex financial and budget analyses to determine requirements and justify requested funding.

IT Consultant

AMB Retail Group

01.2017 - 02.2018

Worked on transforming & restructuring the Group IT Department
Managed to upgrade all systems to web and mobile applications, introduced new loyalty programs, centralized DB and created a data recovery center.
Planned and developed interfaces that simplified overall management and offered ease of use.
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Developed clear specifications for project plans using customer requirements.
Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Conducted research on network products, services, protocols and standards for network procurement and development efforts.
Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Implemented and managed operating systems and software, security systems and intrusion detection systems.
Inspected equipment, assessed functionality and optimized controls.
Created service level agreement for IT operational functions and help desk operations.
Adjusted design parameters to incorporate new features.

IT Officer Software Developer & Integration/Data Analyst

Bankmed SARL

01.2007 - 12.2015

Bankmed SAL, Beirut, Lebanon
FinnOne & FCUBS
Implementation and integration of 2 solutions: Retail Web
App FinnOne and CBS FCUBS
Data Analysis & Integration
Software migration (FinnOne & FCUBS) from old technology to .net and oracle
Creating all kind of reports for Financial and Data Analysis using SSIS and BI Tools
Database development & management
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Worked flexible hours across night, weekend and holiday shifts.

IT Officer

ACDI/VOCA, USAID

01.2007 - 01.2007

Net Development of Windows & Web Application
Development &
Management of large MS SQL DB
Network support and installation
Site Survey, Rack, and Cabling
IT Technical Support
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Oversaw IT department operations and training.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Demonstrated familiarity with latest hardware, software and networking technology.
Customized and repaired technology based on staff requests.
Updated customers and senior leaders on progress and roadblocks.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

IT Officer

Inteltec, M1

01.2005 - 05.2006

Net Web & Windows Development
Managed & supported large MS SQL DB
Network support and installation
Routing Switching, IP Telephony, VoIP
IT
Technical Support
Implemented websites for the company
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Oversaw IT department operations and training.

Summary

Overview

Work History

Patient Services Manager

Acting Call Center Manager

Senior IT Business Analyst

Senior Financial Analyst

IT Consultant

IT Officer Software Developer & Integration/Data Analyst

IT Officer

IT Officer

Education

Bachelor of Science - Computer Science

High School Diploma -

Skills

Accomplishments

Languages

Hobbies

Timeline

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