Nabiha Isaq
APO
Summary
Results-driven receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.
Overview
14
14
years of professional experience
Work History
Receptionist
Kidzcare Pediatrics Clinic
Fayetteville
07.2021 - 05.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Receptionist
Pioneer Contracting Services
Baltimore
06.2015 - 10.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Customer Service Representative
Hertz
Hanover
07.2013 - 07.2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Unit Supply Specialist
US Army
Baltimore
03.2009 - 12.2011
- Managed supply requests, movements and preservation of group supplies.
- Prepared section documentation for all supply- and equipment-related activities.
- Supervised automated tracking program for unit supplies.
- Verified merchandise against shipping paperwork and resolved discrepancies.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Assisted with inventory management by conducting regular cycle counts and product audits.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - Business Management
University of Maryland - Baltimore County
Baltimore, MD06.2016
Skills
- Multi-line telephone skills
- Business operations understanding
- Recordkeeping and bookkeeping
- Office equipment operations
- Meticulous and organized
- Multitasking and prioritization
- PC proficient
- Certified Microsoft Office Specialist
- Tech-savvy
- Computer skills
- Data entry
- Excellent spelling skills
- Strong listening talents
- Typing
Affiliations
- Member, Alumni Association
Timeline
Receptionist
Kidzcare Pediatrics Clinic
07.2021 - 05.2023
Receptionist
Pioneer Contracting Services
06.2015 - 10.2017
Customer Service Representative
Hertz
07.2013 - 07.2015
Unit Supply Specialist
US Army
03.2009 - 12.2011
Associate of Arts - Business Management
University of Maryland - Baltimore County
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