Nabila Ahmed Al Amoudi
Dubai
Summary
Experienced Property Management Manager with a proven track record at RTA and Dubai Airports, professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Memoriesmade Events
Dubai
08.2022 - Current
- Collaborated with team leaders on quality audits.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed cost analysis for various projects to determine budget requirements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Presented performance and productivity reports to supervisors.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Senior Specialist
Road and Transport Authority (RTA)
Dubai
01.2020 - 08.2022
- Setting operational and project plans to implement investments in coordination with the departments of the Public Transport Agency.
- Analyzing, developing, and reviewing the investment budget of the Public Transport Corporation.
- Communicate, prepare reports, and set expectations about investments, and submit them to the senior management of the Public Transport Agency and partners.
- Preparing reports on investments, business planning, management, and development of the life cycle of products.
- Working on preparing investment expectations by providing the necessary information and giving directions to the investment team for short- and long-term expectations.
- Analyze requests for proposals, and coordinate with the Investment Manager to set a schedule for preparing tenders.
- Preparing draft proposals and ensuring that they contain the requirements of the client, partners, internal standards, and legal standards.
- Provide specialized reports and recommendations to support business decisions and initiatives.
- Reviewed processes and procedures to identify areas of improvement.
Property Manager
Dubai Airports
Dubai
04.2014 - 12.2019
- Accountable of the implementation of airport improvement/master plan, input to airport development strategy. Responsible on all property tenants and stakeholders within the terminal T2, T2 expansion and PTB.
- Identifying the stakeholder needs, dealing efficiently to understand their business drivers, ascertain their future and existing property requirements and propose a recommendation paper to the head stating the importance and the financial impact on certain requirement/ or project.
- Responsible for maximizing the airport non-aeronautical revenue and covering the cost by presenting and maintaining all property renewals and rent reviews and negotiating sale & rent rates in T2 and PTB.
- Manage the property asset to appropriate standards, by presenting clear proposals that promotes understanding and decision making through estate inspection & site visits Identifying, evaluating & managing risk, safety and security aspects and direct the FM team to do the needful.
- Develop business brief with the client and set out the business need & involvement in Airports future growth, analyzing the essential terminal and client objectives & requirements in the new project of T2 and PTB.
- Accountable for the day to day relationships and interaction with all property tenants and stakeholders, dealing efficiently with requests for offices/ lounges request, more space needs, and addressed the requests to the head for approval and necessary action.
Property Supervisor
Betterhomes
Dubai
06.2014 - 10.2014
- The job is to increase the return on investment to landlords, to keep the properties well maintained and the tenants happy.
- Reports to Portfolio Manager. Liaises with Administrators, Leasing Consultants, Landlords, Tenants, and Maintenance providers.
- With the specific objective to manage property professionally, your primary duties will be mentioned as below:
- Attending listing appointments with the portfolio manager, providing appraisals, comparable market analysis and advising clients on all aspects of their properties, including market conditions, and expected rentals.
- Marketing and promotion of properties using various means including the internet, newspaper, company brochures and by working with relocation agents.
- Processing of rental applications including detailed screening of applicants and discussions with landlords.
- Lease negotiations, preparation of tenancy agreements for new leases and renewals.
- Payment of DEWA bills for on behalf of the Landlords.
- Initial, final and routine (yearly) inspections and written reporting to landlords.
- Recognizing the need for, organizing and overseeing maintenance and renovations (liaising with approved service providers). Obtaining quotes and implementing property maintenance and repairs quickly and efficiently. Supervising and liaising with maintenance contractors to ensure the smooth and efficient running of all building equipment. This will include the co-ordination of routine or planned maintenance, as well as other maintenance work as it arises.
- Achieving maximum revenue on behalf of the landlord by ensuring, in conjunction with Better Homes' leasing agents, that all units carry as high an occupancy rate as possible.
- Liaising with strata, government and industry departments e.g. the rent committee of Dubai Municipality and RERA.
- Ensuring an effective working relationship with the landlord and briefing the Portfolio Manager promptly on any significant issues arising from those contacts.
- Ensuring, as far as possible, that tenants' complaints and concerns are attended with speedily and satisfactorily.
- Producing a monthly report to the landlord and the Portfolio Manager. This should brief them fully on problems related to the running of the building, and either outline the measures taken to rectify them, or make recommendations in order to correct them. Your report should include all additional reports required by the Portfolio Manager and follow the standardized template format for this document.
- Collection and monitoring of rent payments and preparing documentation in the case of arrears (including termination notices).
- Controlling petty cash so as to cover the cost of minor incidentals. A petty cash statement should be submitted to the finance division on a monthly basis (timeframe as laid down by the finance division).
- Maintaining an accurate filing system so as to incorporate tenant information (tenancy agreements, relevant documentation, correspondence, etc), building/ equipment maintenance and reports, occupancy and accounting records.
- Ensuring that all relevant information is entered into the MasterKey software program in an accurate and timely manner, and that all renewal dates and maintenance issues are not only regularly monitored but followed up as necessary to ensure resolution.
- Conducting any communication with landlords, tenants, clients and Better Homes staff in a professional and courteous manner.
- All marketing tasks should be approved by the marketing department prior execution of the task.
- Any other duties that may arise, or as directed by your immediate managers.
Property Management Officer
Thomas and Adamson
Abu Dhabi
08.2013 - 04.2014
- Handle tenant requests, identify, plan and initiate improvement works to enhance client relations and the value of the properties.
- Ensure that the rules and regulations are appropriately enforced and penalties are applied on infractions.
- Maintain consistent and high standards of quality assurance of all duties outlined in the position descriptions.
- Managing the day to day operations in the community.
- Liaise between Owners and Relevant Teams to facilitate Owner Personal stays in the projects.
- Support handover of projects from construction through to opening to operation.
- Maintain strict data confidentiality.
- Conduct new tenant orientations, presentations and related communications.
- Manage the portfolio of Owners to handover new projects.
- Process maintenance requests and ensure maintenance work is completed accurately and as per time schedule.
- Be responsible for responding to tenants and community problems.
Property Management Consultant
Hamptons International
Dubai
04.2010 - 06.2012
- Managing villas, apartments and commercial units in Dubai, on behalf of the landlord, responsible for letting the property and updating the landlord with the market price and offers received.
- Prepare lease agreements/contracts and make sure that they are made in compliance with the community rules, leasing, property services regulations, company policies and practices to ensure quality services.
- Assist the manager in the weekly meetings progress and reports, and any other projects required.
- Send the lease renewal notices on time to both Landlord and Tenant.
- Supervising and liaising with maintenance contractors to ensure the smooth and efficient running of all building/ property equipments.
- Planning the duty rosters for Hamptons International staff employed to work in the property and ensuring that their work is carried out efficiently and effectively.
- Attend to customer queries and follow up with customers thereby ensuring timely resolution of issues.
- Attending to all the tenants' requirements.
- Achieving maximum revenue on behalf of the landlord by ensuring, in conjunction with Hamptons International Leasing Agents, that all units carry as high an occupancy rate as possible.
- Assisting in the development of our department.
- The Preparation of monthly and annual financial statements and reports on status of properties.
- Ensuring, as far as possible, that tenant complaints and concerns are attended to satisfactorily and timely manner.
- Handle the service charge collection and payment on behalf of the landlord.
- Registering the property on behalf of the owner. (RERA)
- Maintaining an accurate filing system so as to incorporate tenant information, building/ equipment maintenance, occupancy data and accounting records.
Marketing and Listing Coordinator
Eqarat.com
Dubai
04.2008 - 03.2010
- Listing properties on the database, getting the required documents from the property Consultants and all the required information.
- Newspaper ADS (Arabic and English ads), after getting all the content from the PC's, and arrange them in a proper format, have to forward it to the media for the artwork and follow up with them until its published.
- Updating the website, for images and information, on daily basis.
- Controlling of errors and mistakes shown in the website and making the necessary changes.
- Currently I am one of the members of a master team appointed to finalize the company procedures in relation to the introduction of a new software. i.e. Brightfox Enterprise to Eqarat.com. My job is to finalize the functionalities of the system as required by the company's procedures.
- Subsequently, I have to train the company staff in the UAE offices as well as the regional offices in Jordan, Kuwait and Oman on the various functions of the system.
- One of my major roles is to review the contents of new and upcoming website to be implemented for Eqarat.com and consequently, to give appropriate feedback to the developers.
- In charge of the listings of the regional offices in Jordan, Oman and Kuwait to be integrated into Brightfox and to eventually, train and induct the staff of these regional offices on the various listing procedures and functionalities of Brightfox Enterprise.
- Responsible for the all the contents that are fed into the company database i.e. listing and updating of property details on the database.
- Responsible for designing new artworks for the company's advertisement. Which appears on Gulfnews.
- Coming up with new design artwork for the companys banners, logos themes, business card, etc, and coordinating with the printing companies.
- Photography, taking high quality images of the properties in Dubai (going to the site and getting the images).
- Managing and handling all the events and open houses, from the marketing part. (invitations, ordering food, designing and ordering banners to match the theme Planning venues, hotel & travel reservations, and flight booking, etc).
Customer Agent
Asteco Property Management
Dubai
06.2007 - 09.2007
- Customer service
- Data entry
- Updating system.
- Handling customer complains.
- Handling incoming calls.
Education
Postgraduate Diploma - International Business Management, International Marketing
Herriot Watt University
Dubai, U.A.E.01.2012
Bachelor of Science - Computer Science
Troy University
01.2007
O'level - Science (Biology, Physics, Chemistry, etc, 8 Subjects in total)
The Westminster School
Dubai01.2004
Skills
- Cost analysis
- Financial management
- Vendor management
- Effective communication
- Customer service management
- Multitasking Abilities
- Ability to work under pressure
- Teamwork
- Positive attitude
- Ability to work with all levels of management
- Result Orientation
- Communication Skills
- Problem-solving
Certification
- RERA Certificate
- Get Organised to Improve Performance - Workshop
- Be a PA with PA - Perfect Awareness Workshop
- Graphic Design
Living In
Dubai
Languages
Read, Write, Speak, Read, Write, Speak
Typing Skills
Very good, Good
Personal Information
- Age: 37
- Date of Birth: 11/26/87
- Gender: Female
- Nationality: American
- Marital Status: Married
- Visa Status: Company visa
Languages
English
First Language
Arabic
Advanced (C1)
C1
Timeline
Operations Manager
Memoriesmade Events
08.2022 - Current
Senior Specialist
Road and Transport Authority (RTA)
01.2020 - 08.2022
Property Supervisor
Betterhomes
06.2014 - 10.2014
Property Manager
Dubai Airports
04.2014 - 12.2019
Property Management Officer
Thomas and Adamson
08.2013 - 04.2014
Property Management Consultant
Hamptons International
04.2010 - 06.2012
Marketing and Listing Coordinator
Eqarat.com
04.2008 - 03.2010
Customer Agent
Asteco Property Management
06.2007 - 09.2007
Postgraduate Diploma - International Business Management, International Marketing
Herriot Watt University
Bachelor of Science - Computer Science
Troy University
O'level - Science (Biology, Physics, Chemistry, etc, 8 Subjects in total)
The Westminster School