Nabila Samy

• Managed store organization, maintenance and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Resolved customer service issues promptly.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

As Mystery shopper Conducting visits to stores , restaurants , shops banks ,hospitals ,cafes ,hotels &cars showroom for particular items, ask the employees questions or observe the surroundings while appearing to be a regular customer.to check if they are meeting the standards and following the rules

Note:

Doing it as apart time job occasionally when i have free time

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.

• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Maintained counter and display areas for cleanliness and organization.
• Arranged merchandise to present visually appealing displays and attract clients.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.