NABILA WAHID
SHARJAH
Summary
Sales and Marketing professional with extensive UAE experience, focusing on lead generation and customer retention. Demonstrated success in converting leads into customers and achieving sales closures. Proficient in managing CRM systems to improve data quality and enhance forecasting accuracy. Expertise in negotiating proposals and implementing effective sales strategies to drive business growth..
Overview
2027
2027
years of professional experience
Work History
SALES AND MARKETING COORDINATOR
OIL AND PETROLEUM TECHNOLOGIES
AJMAN, UAE
10.2024 - Current
- Prospected and qualified new leads daily via cold calls, emails, social selling, and networking events
- Conducted needs analysis meetings to understand client challenges, decision process, and budget constraints
- Prepared and negotiated proposals, quotations, and contract terms to close profitable deals
- Managed and updated opportunities, activities, and forecasts consistently within CRM system
- Followed up promptly on inbound leads to maximize conversion and reduce sales cycle time
- Collaborated with marketing to execute campaigns, share feedback, and refine lead-generation strategies
- Maintained regular account reviews to identify upsell, cross-sell, and renewal opportunities
- Monitored competitors and market trends to adjust sales tactics and value positioning
- Maintain and optimize CRM data quality, ensuring accurate customer and lead information
- Assist in planning, organizing, and executing trade shows, and promotional events
- Manage marketing calendar, deadlines, and coordination with internal teams and external vendors
Sales and Customer Service Executive
RIDA LUBRICANT
AJMAN, UAE
05.2024 - 09.2024
- Converted qualified leads into customers by identifying requirements and presenting appropriate product and service solutions
- Negotiated pricing, terms, and delivery conditions with customers to secure successful sales closures
- Generated new sales opportunities through regular customer visits, targeted email campaigns and structured cold calling activities
- Maintained regular contact with existing and prospective customers to enhance relationships and drive repeat business
- Prepared accurate quotations and delivery notes aligned with customer requests and internal procedures
- Prepared and updated daily and monthly sales reports to monitor activities, support forecasting and inform management decisions
- Collaborated closely with the production team to align order specifications with production capabilities and delivery schedules
CUSTOMER RETENTION OFFICER, SALES
BCG TECHNOLOGIES ,LLC
04.2022 - 03.2024
- Collaborate with sales, support, and product teams to resolve complex client issues and escalate when needed
- Deliver product education and training sessions to increase customer adoption, engagement, and loyalty
- Manage daily outbound retention calls to existing customers to prevent churn and identify upsell opportunities
- Conduct account reviews to understand client goals, usage patterns, and potential risks to satisfaction
- Respond promptly to customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions
- Negotiate renewals, contract extensions, and pricing adjustments to maximize retention and recurring revenue
Customer Service Executive
Light House Tech LLC
Dubai
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Responded to customer emails with accurate, professional replies.
- Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.
Education
DIPLOMA - CHINESE LANGUAGE AND CULTURE
CHINESE ACADEMY BANGLADESH
DHAKA2021
BACHELOR OF ARTS - ENGLISH
UNIVERCITY OF BURDWAN
INDIA2017
Skills
- Customer retention strategies
- Effective communication
- Market analysis
- Lead generation
- Sales forecasting
- Proposal negotiation
- Sales and marketing strategy
Technical Skill
- CRM software
- Data entry & sales reporting
- MS Excel
- Sales presentation and Documentation
COURSES
- SALES AND NEGOTIATION SKILL- ALISON
- INTRODUCTION TO WORK IN SALES- ALISON
Languages
English
Proficient
C2
Urdu
Advanced
C1
Hindi
Advanced
C1
Bangla
Proficient
C2
Chinese (Mandarin)
Elementary
A2
Personal information
- Nationality : Bangladeshi
- Marital status : Married
- Visa Status : Employment
Timeline
SALES AND MARKETING COORDINATOR
OIL AND PETROLEUM TECHNOLOGIES
10.2024 - Current
Sales and Customer Service Executive
RIDA LUBRICANT
05.2024 - 09.2024
CUSTOMER RETENTION OFFICER, SALES
BCG TECHNOLOGIES ,LLC
04.2022 - 03.2024
Customer Service Executive
Light House Tech LLC
DIPLOMA - CHINESE LANGUAGE AND CULTURE
CHINESE ACADEMY BANGLADESH
BACHELOR OF ARTS - ENGLISH
UNIVERCITY OF BURDWAN