Summary
Overview
Work History
Education
Skills
Software
Timeline
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Nabin Shahan Sharaf

Nabin Shahan Sharaf

Service Advisor
Ajman

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Service Advisor

ADNOC DISTRIBITION
Ajman
05.2022 - Current
  • Ask question and record customer requests without delay.
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Empathize and clarify customer requests.
  • Check workshop situation and promise delivery time.
  • Check and ensure accordance of invoice and work performed.
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Promotion of value-added services.
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.
  • Provided exceptional customer service by promptly greeting customers, understanding their automotive needs, and addressing their concerns.
  • Conducted thorough vehicle inspections and accurately documented customer concerns to effectively communicate with the service team and technicians.
  • Assisted customers in scheduling and coordinating service appointments, ensuring efficient utilization of workshop resources, and minimizing customer waiting times.
  • Advised customers on recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and individual needs.
  • Collaborated with the parts department to ensure timely availability of required components and communicated estimated costs and completion timelines to customers.
  • Demonstrated strong product knowledge and technical expertise to explain complex automotive issues in a clear and understandable manner.
  • Acted as a liaison between customers and the service team, effectively managing customer expectations and providing regular updates on service progress.
  • Resolved customer complaints and issues in a professional and diplomatic manner, aiming for customer satisfaction and retention.

Service Advisor

Indus Motors Suzuki
Haripad
01.2021 - 09.2022
  • Documented problems and corrective actions to maintain records.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Developed process improvements to enhance overall delivery of service.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Created and maintained detailed database to develop promotional sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Sought ways to improve processes and services provided.

Service Advisor

NCS AUTOMOTIVES HYUNDAI KIA
Kayamkulam
01.2020 - 01.2021
  • Documented problems and corrective actions to maintain records.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Developed process improvements to enhance overall delivery of service.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Created and maintained detailed database to develop promotional sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed and updated databases to handle customer data.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed customer service training processes.

Mechanic Technician

LAKSHMI AUTO SERVICE
Alappuzha
08.2018 - 12.2019
  • Performed troubleshooting, diagnosis, and repair of Type equipment.
  • Identified mechanical problems and determined best solutions for correction.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Stayed current with latest developments in field through research to recommend new equipment and technologies to clients.
  • Resolved mechanical issues using both technical and manual skills.
  • Utilized varied tools and equipment to test and troubleshoot mechanical systems.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Kept detailed records of repairs and maintenance for reference in future work.
  • Kept track of equipment maintenance schedules using computerized maintenance management systems.
  • Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
  • Monitored equipment performance to confirm proper and efficient function.
  • Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
  • Retained accurate records of purchases, titles and sales.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired and replaced worn and damaged components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Read and followed technical documentation to complete accurate repairs.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Coordinated with parts department to determine availability of necessary components.
  • Performed emissions tests according to standard procedures.

Education

Professional Diploma In Automobile Engineering - Automobile

Carmel Poly Technic College
Alappuzha Kerala
05.2016 - 11.2019

Skills

Minimum 5 years’ experience as a Service Advisor in an automotive dealership Technical knowledge provides up-to-date technical information in response to customer inquiries Excellent customer service, willing to go the extra mile Strong English communications skills

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Software

MS Office Tally ERP 9

Timeline

Service Advisor

ADNOC DISTRIBITION
05.2022 - Current

Service Advisor

Indus Motors Suzuki
01.2021 - 09.2022

Service Advisor

NCS AUTOMOTIVES HYUNDAI KIA
01.2020 - 01.2021

Mechanic Technician

LAKSHMI AUTO SERVICE
08.2018 - 12.2019

Professional Diploma In Automobile Engineering - Automobile

Carmel Poly Technic College
05.2016 - 11.2019
Nabin Shahan SharafService Advisor