NABIRYO CLOEH
Summary
Courteous Passenger Service Agent boasting
One years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. History includes managing customer service, sales and operational areas for Uganda Aviation client's as well as NCBA bank. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Bank Teller
NCBA BANK
Kampala
06.2020 - 08.2022
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Airport Passenger Service Agent
Uganda Civil Aviation Authority
Kampala
02.2019 - 03.2020
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Processed customer payments and enforced compliance with financial regulations.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Developed and implemented strategies to minimize customer wait times.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
Education
Diploma in Aviation Management & Operations - Aviation Management And Operations
Uganda Aviation Academy
Entebbe, Uganda02.2019
Certification in Higher Education - Business Administration
Kampala High School
Kampala12.2018
Skills
- Deposit and Withdrawal Management
- Currency Packaging
- Cross-Selling Expertise
- Sales
- Cash Handling
- Customer Accounts Management
- Consumer banking specialist
- Customer relationship development
- [Number] WPM typing speed
- Loans
- NCR Cash recycler
- Compliance, banking laws and regulations
- Rapid 10-key data entry
- Cheerful
- Banking
- Multilingual in [languages]
- Math aptitude
- Ledger and balance sheet competency
- Excellent time management skills
- FAA regulations
- Customer service management
- Fares calculations
- Baggage handling
- [Software Name] proficiency
- [Area] operations expertise
- Travel bookings
- Transportation information
- Hotel accomodations
- Telephone reservations
- Boarding gate procedures
Additional Information
- NABIRYO CLOEH
Accomplishments
- Earned [Award Name] for outstanding customer service.
- Successfully trained [Number] new tellers over a [Number] month time period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
Affiliations
- International Association of Administrative Professionals
- IATA
Languages
English
Advanced (C1)
baganda
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Bank Teller
NCBA BANK
06.2020 - 08.2022
Airport Passenger Service Agent
Uganda Civil Aviation Authority
02.2019 - 03.2020
Diploma in Aviation Management & Operations - Aviation Management And Operations
Uganda Aviation Academy
Certification in Higher Education - Business Administration
Kampala High School