Nada Abdelkader
Dubai ,UAE
Summary
A data analyst specialized in gathering, cleaning, and organizing data for use by technical and nontechnical personnel and having an advanced understanding of statistical, algebraic, and other analytical techniques to bring new insights to business opportunities. Highly organized, motivated, and diligent with significant background in Business Intelligence and Analytics platforms. On consideration of my CV, you will be persuaded of my motivation and potential to perform well and make a real contribution.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Data Analyst/ Service & Support Professional
Canon
Dubai, UAE
11.2023 - 05.2025
- Optimized spare part pricing to achieve target gross profit margins.
- Prepared and presented monthly regional reports for Canon Middle East management.
- Managed content and user access for Canon service portals, providing training to partner users.
- Administered learning and development programs for Canon B2B unit employees and partners.
- Supervised post-support surveys, evaluating sample quality, satisfaction scores, and facilitating partner meetings to enhance customer experience.
- Analyzed Service Scorecard and Print Volume data, delivering insights via Power BI dashboards.
- Managed the Cost Calculator Tool, updated service plans, and processed credit notes for claims.
- Built 3 Power BI dashboards (MPS CRM, CME Service, DORGS Service) to provide senior management visual data leading to enhanced business decision.
Data Analyst /Social Media executive
IMPACT BBDO
Dubai
12.2021 - 11.2023
- Implemented automation in repetitive weekly and monthly reports for social media platforms and Google ads campaigns using Excel ETL.
- Power Query, Advanced Formulas, Power BI, and Google Data Studio for reporting and analysis.
- Expertise in Sprinklr, Hootsuite, and other social media management tools to schedule and publish content, monitor mentions, and track metrics.
- Developed data-driven strategies for new clients, which help them to optimize and increase conversions.
- Developed social listening reports using Net base and Brand watch.
- Generated weekly reports, detailed findings, and advising recommendations for strategic decision-making.
- Analyzed large datasets, drawing meaningful conclusions, and providing actionable recommendations.
- Produced detailed, data-driven insights and reports using online BI software to inform strategic business decisions for clients.
- Designed Internal and external dashboards for clients and management.
Data Analyst
Taqeef
Dubai
09.2021 - 11.2021
- Performed data cleansing on Taqeef's customer database using Excel and Power BI.
- Updated the existing customer records and ensure data accuracy and completeness.
- Coordinated with the sales team to retrieve relevant/missing data.
- Analyzed customers' performance and classification based on their sales.
- Organized and inputted data into the CRM database.
- Produced weekly reports on the migration of Taqeef's customer list using advanced Excel functions.
- Performed ad hoc duties assigned by the management.
Operations Planner
Taqeef
Dubai
07.2021 - 09.2021
- Provided sales services for walk-in customers.
- Worked closely with owners, consultants & contractors to finalize deals.
- Followed up to ensure project delivery & customer satisfaction.
- Preparation & submission of quotations and orders.
- Prepared technical compliance letters and HVAC Submittals for RAC products.
- Worked in conjunction with management to improve sales processing across UAE.
Education
Honours Industrial Engineering - Minor in Business Administration: Industrial Engineering
University of Windsor
Skills
- Strong Analytical Skills
- Teamwork
- Good Team Player
- Ability to work with minimum supervision
- Proactive mindset
- Positive mindset
- Innovative mindset
- Computer Proficient
- Creative Problem Solving
Certification
Lean Six Sigma Green Belt Certification, Six Sigma Global Institute, 05/01/21
Personal Information
Nationality: Canadian
Timeline
Data Analyst/ Service & Support Professional
Canon
11.2023 - 05.2025
Data Analyst /Social Media executive
IMPACT BBDO
12.2021 - 11.2023
Data Analyst
Taqeef
09.2021 - 11.2021
Operations Planner
Taqeef
07.2021 - 09.2021
Honours Industrial Engineering - Minor in Business Administration: Industrial Engineering
University of Windsor
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