NADA Daoud
Summary
Results-driven Business Analyst with over 9 years of experience in IT industry, specializing in systems and electronic services. Skilled in analyzing business processes, gathering requirements, and implementing technology solutions to drive efficiency and meet organizational objectives. Certified SPOC Product Owner with expertise in Agile methodologies, ensuring effective communication of product vision and prioritization of product backlog. Proven track record of delivering successful projects and driving business growth through innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SENIOR BUSINESS ANALYST
Electronic Government Of Ras AL Khaimah
01.2015 - Current
- Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis and reporting them back to stakeholders
- Communicate client's business requirements by constructing easy-to-understand data and process models
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
- Helping businesses achieve their goals and showing staff how to use the new systems
- Create and design prototypes for stakeholders needs (prototyping)
- Ensuring that the product is functioning well as it is designed for, in addition to ensuring the product delivered satisfies the user (UAT)
- Working on digital transformation program for RAK Government.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Owned and prioritized product backlog.
SAP TECHNICAL SUPPORT
Data direct company
02.2015 - 12.2015
- Support customer service employee's staff and Application Developers to identify and resolve defects
- Testing and processing all case types workflows, and share results with developers and consultants
- Analyze and review test sequence and scope on basis of test results in product design
- Delivered high-quality support to end-users, resolving complex technical issues in a timely manner.
- Testing E-Services for RAK Municipality.
Trainee
Amman Civil Airport
03.2014 - 09.2014
- Maintain all types of line connection that connected to the main system from other airports or from nearby areas.
- Become familiar with flight plane converter (FPL).
- Become familiar with Linux & UNIX system, Weather sensors, HP Blade system.
Education
The general secondary education, Science section -
AlManar Private School
Bachelor degree in Computer Engineering -
Tafila Technical University
06.2013
Skills
- Great hand skills and multitasking
- Work under pressure
- Good communication skills to deal with people
- Well adjust to change
- Quick learner
- Self-motivated and self-confident
- Scrum Methodology
- Agile Methodology
- Product Planning
- Story planning
- Wireframing and Prototyping (AXURE/Microsoft Visio)
- User Story Creation
- Feature Prioritization
- Software Development Fundamentals
- Requirements Elicitation
- Product Backlog Management
Personal Information
- Date of Birth: 03/11/91
- Nationality: Jordanian
- Marital Status: Married
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- PMI Agile Certified Practitioner (PMI-ACP) ® from PMI.
- Scrum Product Owner Certified (SPOC ® ) from SCRUMstudy - Accreditation Body for Scrum and Agile.
Training
- CBAP (Certified Business Analyst Professional) achievement certificate and preparing for the exam.
- CCBA (Certification of Capability in Business Analysis) achievement certificate.
- Process Modelling Course.
References
References are available upon request.
Timeline
SAP TECHNICAL SUPPORT
Data direct company
02.2015 - 12.2015
SENIOR BUSINESS ANALYST
Electronic Government Of Ras AL Khaimah
01.2015 - Current
Trainee
Amman Civil Airport
03.2014 - 09.2014
The general secondary education, Science section -
AlManar Private School
Bachelor degree in Computer Engineering -
Tafila Technical University
- PMI Agile Certified Practitioner (PMI-ACP) ® from PMI.
- Scrum Product Owner Certified (SPOC ® ) from SCRUMstudy - Accreditation Body for Scrum and Agile.
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