Nada Hamdan
Summary
Organized, Efficient, detail-oriented with many years of experience equipped with skillful management of complex task loads. Coordinates workflow and monitors follow-through to maintain organizational targets. Excels with minimal supervision and decisively approaches problems.
Flexible team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Offers helpful answers and relevant information to retain business.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer service & Operation coordinator
Medway LLC
Dubai, United Arbs of Emirates
2022.07 - Current
- Manage business logistics to ensure a work runs smoothly.
- Managed internal communications through emails.
- Answered phone calls and responded to emails from clients.
- Overseeing the day-to-day ops in a high volume, and fast-pace environment.
- Assisting with the management of daily operational activities.
- Identifying and resolving any problems in the operation process.
- Supports customers by providing helpful information, answering questions, and responding to complaints.
Clinic Administration
Derma max Drug store & Clinic
Sharjah
2021.06 - 2022.06
- Oversee the general functioning of all departments & ensure all the guidelines are implemented & executed
- Act as a liaison between the clinical staff & patients
- Work at front reception desk (answering phones, scheduling appointments...)
Clinic Manger
Al Dajani Clinics
Jordan
2019.01 - 2021.05
- Purchas all the clinic consumables
- Financial managing
- Schedule appointments & manage Calendars.
Sales & Customer Service
My 30 Minutes
Jordan
2017.10 - 2018.12
- Cool sculpting specialist 'Ice Shaping IV PRO'.
S-marketing
Perfect Food Center
Jordan
2016.07 - 2017.10
- Marketing & advertising for four branches
- Public Relation
- Managing all social media channels & website blogger.
Marketing & Sales of Nutrition & Slimming Machines
Sara Saudi Group
Jordan
2014.08 - 2016.06
- Managing all social media channels; Facebook, Instagram
- Nutrition & Slimming Machines Consultant
- Event Planner.
Education
Bachelor’s degree - Food Science and Technology – Agricultural Engineering
University of Jordan
Amman, Jordan 2008.01 - 2013.04
Skills
- Good time management, prioritization, and multitasking abilities
- Excellent strategic planning and problem-solving skills
- Ability to work in stressful situation
- Effective communication, including speaking, writing and active listening
- Personal Leadership
- Marketing Skills
- Microsoft Offices Skills( Excel, Word, etc)
- High sense of responsibility, Empathy, Emotional Intelligence and Patience
Languages
Arabic
Native
English
Advanced
Additional Experiences:
- Inbound Marketing, HubSpot Training and Certificate Center
- Joined in International Jordanian Academy for Human Development (WE ARE JORDAN) and Injaz
- Membership of Physiognomy
- The Art of Communicating with DR KHALIL ZIYOD
Timeline
Customer service & Operation coordinator
Medway LLC
2022.07 - Current
Clinic Administration
Derma max Drug store & Clinic
2021.06 - 2022.06
Clinic Manger
Al Dajani Clinics
2019.01 - 2021.05
Sales & Customer Service
My 30 Minutes
2017.10 - 2018.12
S-marketing
Perfect Food Center
2016.07 - 2017.10
Marketing & Sales of Nutrition & Slimming Machines
Sara Saudi Group
2014.08 - 2016.06
Bachelor’s degree - Food Science and Technology – Agricultural Engineering
University of Jordan
2008.01 - 2013.04