NADA MOHAMED
Sharjah
Summary
Proven track record in enhancing customer experiences and streamlining event operations at Escape The Room. Expert in leveraging administrative skills and attention to detail to solve problems efficiently. Demonstrated ability to manage time effectively, ensuring customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist & Event Coordinator
Escape The Room
04.2024 - Current
- Delivered exceptional customer service via phone, email and in person interactions.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Handled room reservations, ensuring seamless bookings for all guests.
E-Commerce Coordinator & Customer Service
Jumia General Trading
01.2023 - 02.2024
- Handled office communications across various channels like calls and emails.
- Posted product listings on multiple e-commerce platforms such as the company site, Amazon, and Noon.
- Resolved client inquiries with a focus on managing returns and refund operations.
Customer Service Representative
Triovari
08.2019 - 09.2022
- Delivered exceptional customer service via phone, email and in person interactions.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Handled room reservations, ensuring seamless bookings for all guests.
Education
Bachelor Of Administration - Business Administration
Sharjah University
Sharjah-UAE01.2022
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Front Desk Receptionist & Event Coordinator
Escape The Room
04.2024 - Current
E-Commerce Coordinator & Customer Service
Jumia General Trading
01.2023 - 02.2024
Customer Service Representative
Triovari
08.2019 - 09.2022
Bachelor Of Administration - Business Administration
Sharjah University
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