Nada Osama

• Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
• Optimized patient experience by consistently monitoring and addressing feedback collected through satisfaction surveys.
• Prepare and send daily reports on clinic appointments and inpatient (IP) updates to the management.
• Maintain and update the daily patient list, ensuring accurate and timely data for internal use.
• Organize and manage patient transportation batches from Emirates Humanitarian City (EHC) to Yas Clinic Hospital.
• Coordinate effectively between the Department of Health (DOH), Emirates Humanitarian City (EHC), and all relevant hospital departments to ensure smooth operations.
• Lead and manage the Gaza support team, including members from Guest Service Experience (GSE) and Patient Experience (PE).
• Act as the primary liaison with the Estijaba team for all Bone Marrow Transplant (BMT) missions involving Gaza patients coming to the UAE.
• Arrange and facilitate meetings between DOH, Estijaba, EHC, and Yas Clinic Management when needed, ensuring alignment and clear communication among all parties.

Overseeing the daily operations of the operating rooms, ensuring optimal efficiency, patient safety, and quality care. This role requires excellent organizational skills, attention to detail, and the ability to effectively coordinate between surgical teams, nursing staff, and administrative personnel. The coordinator will be instrumental in managing resources, schedules, and facilitating smooth communication in the operating theater environment.

• Serve as the primary point of contact between surgeons, anaesthetists, nursing staff, and other medical personnel to ensure that surgical teams are well-prepared and fully supported.
• ensure that the operation theater is well-stocked with necessary surgical supplies, equipment, and instruments. Monitor inventory and coordinate with procurement to reorder supplies as needed.
• Manage the operating room schedule efficiently to maximize the use of surgical time and minimize delays. Coordinate with the hospital’s scheduling department and surgical teams to adjust as needed.

• Customer care skills (Receptionist, greeting and guiding customers.)
• Translate to Arabic (Documents and to customers)
• Communicate with the insurance regarding surgeries approvals
• Prepare Operation Theater List, handling the surgeons schedule
• Charging surgeries consumables in IP bills
• Outpatient registration using (Insta-HIS)
• Surgery scheduling, keeping patient records
• Updating the Surgical Tracking sheet for all the hospital surgeries and preparing Monthly and yearly reports
• Handling patient’s family complaints during the surgery in case of any delay
• Preparing the surgeons surgical logbooks for HAAD submissions
• Conducting research, compiling data, and preparing presentations by the board of directors
• Maintain good working relationships with other departments and with physicians, patients, families, and outside agencies
• Communicate during the shift with the Nurse Supervisor and Director of Nursing
• Demonstrates the ability to delegate tasks and responsibilities
• Participates in ongoing consultation and collaboration with physicians and other care providers to maximize patient outcomes and unit-specific goals
• Demonstrates willingness to assist co-workers whenever needed

• Customer care skills (Receptionist, greeting and guiding customers.)
• Responsible for VIP patients
• Manage Complaints
• Solve and find solutions to the patient’s problems
• Call customers and investigate complaints
• Booking appointments for patients (On SAP System)
• Manage and announce the Emergency codes (Red, Blue, Pink,..)
• Translate to Arabic (Documents and to customers)
• Communicate with the insurance companies regarding the patient’s approvals