Nada Osama Awad
Dubai
Summary
Customer-focused and multilingual professional with extensive experience in customer service, communication, and cultural engagement. Known for delivering exceptional service in dynamic, multicultural environments, with proven expertise in resolving complex issues and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Graduate Research Assistant
American University of Sharjah
01.2023 - 12.2024
- Collaborate on innovative projects and interact with diverse stakeholders, further honing my leadership and communication skills
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
International Customer Service Advisor
Vodafone
01.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Acted as liaison between internal departments and external vendors, ensuring timely delivery of products and services to customers around the world.
Customer Service Representative and Business Developer
Kidzania Cairo
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master's - TESOL
American University of Sharjah
01.2024
Bachelor's - Languages
MSA University
01.2021
Bachelor's - English Language Studies
University of Bedfordshire
01.2021
Skills
- Team Collaboration
- Problem-Solving
- Flexibility & Adaptability
- Communication
- Customer service
- Critical thinking
Accomplishments
- Awarded a fully funded Faculty Research Grant (FRG) Scholarship for outstanding contributions to research and leadership at American University of Sharjah.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Graduate Research Assistant
American University of Sharjah
01.2023 - 12.2024
International Customer Service Advisor
Vodafone
01.2020 - 01.2022
Customer Service Representative and Business Developer
Kidzania Cairo
01.2019 - 01.2021
Master's - TESOL
American University of Sharjah
Bachelor's - Languages
MSA University
Bachelor's - English Language Studies
University of Bedfordshire
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