Nadeem Ahmad
Dubai
Summary
Proven leader in showroom management with a track record of enhancing sales and customer satisfaction at Indigo Living. Skilled in performance analysis and team building, adept at leveraging computer skills and active listening to exceed sales goals. Increased sales by implementing strategic merchandising, demonstrating exceptional problem-solving and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Showroom Manager
Indigo Living
08.2022 - Current
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Managed custom projects by completing initial quotes, design and sample requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- • Communicating YTD, MTD sales as compared to last year MTD, YTD & budget to all the employees.
- • Scheduling.
Assistant Showroom Manager
JSYK Bed Bath Home
04.2021 - 07.2022
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when needed.
- Enhanced visual appeal of the showroom by continuously updating displays according to seasonal trends or promotional activities.
- Increased showroom sales by implementing effective merchandising strategies and maintaining an appealing product display.
- Strengthened client relationships with timely follow-up and personalized service, resulting in repeat business and referrals.
- Analyzed monthly reports to identify areas requiring improvement or additional training opportunities for staff members.
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
- Assisted in the achievement of monthly sales targets by providing exceptional customer service and product knowledge.
Showroom Supervisor
2XL Home
08.2016 - 03.2021
- Ensured smooth showroom operations by creating efficient schedules and delegating tasks effectively among staff members.
- Maintained a clean, organized, and safe showroom space, prioritizing customer experience and satisfaction.
- Ensured sales/Margin Target meets budget.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
Assistant Showroom Manager
Home Box Landmark Group
03.2015 - 07.2016
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when needed.
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
- Increased showroom sales by implementing effective merchandising strategies and maintaining an appealing product display.
- Trained new staff members on company policies, procedures, products, and systems, fostering professional growth among team members.
- Reduced stock discrepancies through accurate inventory management, regular audits, and proper documentation.
- Assisted in the achievement of monthly sales targets by providing exceptional customer service and product knowledge.
Retail Sales Manager
Pottery Barn & Pottery Barn Kids
03.2012 - 02.2015
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Assistant Sales Manager
Pottery Barn & Pottery Barn Kids
01.2011 - 02.2012
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Conducted daily effective sales huddles with 12 person team to focus on behaviors that would convert to sales.
Senior Sales Executive
Pottery Barn
01.2010 - 11.2010
- Demonstrated products and features to customers, answered questions and overcame objections.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Set and achieved company defined sales goals.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
Sales Executive
Handicraft Gallery LLC
09.2006 - 12.2009
- Greeted customers, helped in finding requested items.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to build rapport and loyalty.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
BBA - BUSINESS ADMINISTRATION HOSPITALITY MANAGEMENT
KARNATAKA STATE OPEN UNIVERSITY
Karnataka 07.2014
Skills
- Store operations
- Performance Analysis
- Customer Service
- Store operations
- Employee Scheduling
- Problem-Solving
- Multitasking
- Computer Skills
- Active Listening
- Team building
Certification
POTTERY BARN ALSHAYA GROUP CERTIFICATE TRAINING COURSE APRIL 2011
LANDMARK GROUP CERTIFICATE TRAINING COURSE FEBRUARY 2016
SELECT TRAINING AND MANAGEMENT CONSULTANCY LLC
CERTIFICATE TRAINING COURSE RETAIL EXCELLENCE
JANUARY 2018.
Languages
English
Advanced (C1)
Arabic
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Kashmiri
Bilingual or Proficient (C2)
Timeline
Showroom Manager
Indigo Living
08.2022 - Current
Assistant Showroom Manager
JSYK Bed Bath Home
04.2021 - 07.2022
Showroom Supervisor
2XL Home
08.2016 - 03.2021
Assistant Showroom Manager
Home Box Landmark Group
03.2015 - 07.2016
Retail Sales Manager
Pottery Barn & Pottery Barn Kids
03.2012 - 02.2015
Assistant Sales Manager
Pottery Barn & Pottery Barn Kids
01.2011 - 02.2012
Senior Sales Executive
Pottery Barn
01.2010 - 11.2010
Sales Executive
Handicraft Gallery LLC
09.2006 - 12.2009
BBA - BUSINESS ADMINISTRATION HOSPITALITY MANAGEMENT
KARNATAKA STATE OPEN UNIVERSITY
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