NADEEM AHMAD
Dubai
Summary
IT support professional with strong background in managing and resolving technical issues. Skilled in troubleshooting, system optimization, and providing top-notch customer support. Focused on team collaboration and adaptable to changing needs, ensuring reliable and efficient IT operations.
Experienced with diagnosing and resolving diverse IT issues, ensuring minimal downtime. Utilizes advanced troubleshooting techniques to maintain system performance and user satisfaction. Track record of effective communication and collaboration within teams to achieve seamless IT support operations.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sr IT Engineer
DEWA
05.2019 - Current
- Company Overview: Dubai Electricity & Water Authority
- Troubleshooting involved in customer support & satisfaction
- Optimizing system performance by hardware upgradation and software tune up from time to time
- OS Capture and Deployment
- Working on Security applications (Antivirus) and maintaining the updates
- Laptop configuring As policy for delivery team
- DEWA Images created in .TIB through Aaronic
- User support call checking and resolving on Window/mac OS
- Attending and organizing all DEWA events
- Checking Asset and Life recycling
- Installation of AV (Audio and Video) devices
- Deploying DEWA images in all DEWA devices
- Managing all IT Asset whole DEWA
- Support remotely as policy allowed
- Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
- Diagnosed and troubleshot hardware, software and network issues.
IT TECHNICIAN
JUMBO ELECTRONICS
02.2018 - 05.2019
- Company Overview: Dubai
- Troubleshooting involved in customer support & satisfaction
- Optimizing system performance by hardware upgradation and software tune up from time to time
- OS Capture and Deployment
- Working on Security applications (Antivirus) and maintaining the updates
- Dubai
IT TECHNICIAN
BHARAT IT SERVICE
01.2017 - 01.2018
- Company Overview: Delhi, India
- Checking, Assembling, and Repairing
- Testing of New devices
- Window updation in the new devices
- Delhi, India
Education
DIPLOMA - COMPUTER SCIENCE
AZI INTERCOLLEGE
Bachelor of Science - Information Technology
Amity University
Noida Delhi 04.2001 -
Skills
- Network Operations
- Training and Development
- Excellent communication
- Data backup and recovery
- Network administration
- ITIL framework
- User support
- Technical issues analysis
- Adaptability and flexibility
Certification
Advance Diploma in Computer Hardware and Networking, NSIC Institute
Driving License
Yes, 14985216 LMV, Dubai
Personal Information
- Total Experience: 6 years
- Passport Number: R4849898
- Date of Birth: 10/05/97
- Nationality: Indian
- Visa Status: Employee Visa
Timeline
Sr IT Engineer
DEWA
05.2019 - Current
IT TECHNICIAN
JUMBO ELECTRONICS
02.2018 - 05.2019
IT TECHNICIAN
BHARAT IT SERVICE
01.2017 - 01.2018
Bachelor of Science - Information Technology
Amity University
04.2001 -
DIPLOMA - COMPUTER SCIENCE
AZI INTERCOLLEGE
Similar Profiles
Rupayan ChakmaRupayan Chakma
Electrician at DEWAElectrician at DEWA
Mariam Mohammad Bin BiyatMariam Mohammad Bin Biyat
Assistant Manager - Training at DEWAAssistant Manager - Training at DEWA
Jassim Mohammed AhliJassim Mohammed Ahli
Internal Auditor at DEWAInternal Auditor at DEWA
Subrahmanyam DeekshitulaSubrahmanyam Deekshitula
Freelance EPM Consultant at Yallo RetailFreelance EPM Consultant at Yallo Retail
Paidamwoyo Priscilla TaruwonaPaidamwoyo Priscilla Taruwona
Administrative and Customer Service Assistant at Coach SportAdministrative and Customer Service Assistant at Coach Sport