Nadeem Chougle
Banker
Dubai,Silicon Oasis
Summary
Results-focused Private Banker offering resourcefulness, work ethic and expertise in all areas of banking. Highly polished and driven individual with advanced understanding of sales, customer relations and goal planning.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Banker
Abu Dhabi Commercial Bank
Dubai, Dubai
04.2016 - Current
- Prospected for new business through networking, community outreach and customer referral generation.
- Provided advice on different bank products and financial options to privilege and High net worth clients.
- Opened, closed and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Defined strategies for daily target achievement and made proactive adjustments to maintain results.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Fraud Specialist
JP Morgan & Chase Services India Pvt. Ltd
Mumbai, India
08.2011 - 04.2016
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
Sales and Service Specialist( CITI Bank )
TATA Consultancy Services
Mumbai, India
03.2009 - 06.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Executive
Al Hilal Bank
Abu dhabi, United Arab Emirates
09.2008 - 01.2009
- Handled desired number of cold calls per day to address customer inquiries and concerns.
- Exceeded goals through effective task prioritization and great work ethic.
Sales Representative
Standard Chartered Bank
Dubai, United Arab Emirates
09.2007 - 08.2008
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Cold-called leads and closed large number of new sales over several months.
Education
Bachelors - Commerce
Royal College of Arts , Science And Commerce
Mumbai 04.2003 - 04.2006
Skills
Consumer banking
Meeting sales goals
High net worth individuals
Reviewing documents
Timeline
Banker
Abu Dhabi Commercial Bank
04.2016 - Current
Fraud Specialist
JP Morgan & Chase Services India Pvt. Ltd
08.2011 - 04.2016
Sales and Service Specialist( CITI Bank )
TATA Consultancy Services
03.2009 - 06.2011
Sales Executive
Al Hilal Bank
09.2008 - 01.2009
Sales Representative
Standard Chartered Bank
09.2007 - 08.2008
Bachelors - Commerce
Royal College of Arts , Science And Commerce
04.2003 - 04.2006