Nadeem Fadl
Abbotsford,Canada
Summary
Detail-oriented Business Administration graduate specialising in Human Resources, with experience in fast-paced retail and client support. Skilled in building customer relationships, efficiently resolving concerns, and delivering support through various communication channels. Proven ability to multitask, solve problems, and ensure positive customer experiences while maintaining professionalism.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Administrative Specialist
Best Buy Canada Ltd.
2026.04 - Current
- Coordinated daily administrative operations while maintaining confidentiality, accuracy, and efficient workflow.
- Supported multiple departments by managing competing priorities in a fast-paced environment.
- Maintained documentation and records using Microsoft Office and internal systems, ensuring data accuracy and compliance.
- Coordinated meetings and scheduled appointments to improve communication, collaboration, and time management across departments.
- Responded to customer and employee inquiries via phone, email, and in-person, ensuring timely, accurate, and professional communication.
- Delivered exceptional customer service by resolving employee and customer concerns while maintaining high satisfaction levels.
- Collaborated with leadership and cross-functional teams to identify operational improvements that enhanced service delivery and overall efficiency.
Wellness Ambassador
Best Buy Canada Ltd.
2026.01 - 2026.04
- Fostered positive, inclusive workplace culture through effective communication and conflict resolution.
- Organized employee engagement initiatives that strengthened teamwork and workplace morale.
- Gathered feedback and proposed actionable improvements to boost employee satisfaction.
- Served as trusted point of contact for employees, addressing concerns and providing tailored support.
Product Process Specialist
Best Buy Canada Ltd.
2025.09 - 2026.03
- Ensured accurate product availability and effective inventory management for customers and store teams.
- Resolved inventory and operational issues quickly to minimize customer impact.
- Maintained excellent service standards while working efficiently in fast-paced retail environment.
- Provided operational and safety guidance to onboard new employees effectively.
- Recognized as Employee of the Month twice for outstanding performance and dedication.
Client Support Specialist (Contract)
Turo
2025.06 - 2025.08
- Responded promptly to customer inquiries, ensuring professional and friendly support that strengthened customer loyalty.
- Resolved customer concerns efficiently, ensuring positive customer experiences.
- Delivered exceptional customer service during vehicle bookings, pickups, and returns, enhancing customer satisfaction.
- Engaged with customers through various communication channels, ensuring clarity and understanding. through phone, email, and in-person interactions.
- Managed multiple customer requests while maintaining attention to detail.
- Built strong customer relationships through effective communication and timely follow-up, fostering repeat business.
Brand Ambassador (Sales Associate)
American Eagle Outfitters
2024.11 - 2025.03
- Exceeded sales targets by 25% through relationship building and personalised service.
- Promoted loyalty membership to enhance customer retention and engagement.
- Provided outstanding customer service in fast-paced retail setting, enhancing overall shopping experience.
- Guided customers in product selection, ensuring alignment with their preferences and needs.
- Addressed customer concerns effectively, fostering positive interactions and encouraging repeat business.
- Processed transactions, returns, and exchanges accurately while maintaining excellent customer satisfaction.
Human Resources Intern
Eco Freight – Dubai, UAE
2024.07 - 2024.08
- Coordinated interviews and liaised with applicants and internal stakeholders to streamline communication.
- Enhanced onboarding documentation and refined administrative processes to facilitate smoother integrations for new hires.
- Supported recruitment and administrative activities, ensuring high organisational standards.
- Maintained accurate employee records and confidential documentation.
Education
Bachelor of Business Administration - Human Resources
University of The Fraser Valley
Abbotsford, BC 2022.12 - 2026.06
Skills
Documentation & File Management
Customer Relationship Management
Client & Employee Support
Time Management & Multitasking
HR Administration & Recruitment Coordination
Administrative Support
Retail Sales & Customer Engagement
Product Processing & Merchandising
Inventory & Stock Management
Order fulfilment
Certification
- SAP Human Capital Management (HCM)
- CPHR BC & Yukon – Member
- SHRM – HR Foundations
- SHRM – Talent Sourcing
- SHRM – Administrative Human Resources
- SHRM – Strategic Human Resources
- HRCI – Compensation & Benefits
- PMI – Managing Virtual Teams
Accomplishments
- Promoted rapidly to Administrative Specialist at Best Buy based on strong performance.
- Recipient of Employee of the Month on two occasions.
- Exceeded retail sales targets by 25%.
- Increased customer loyalty memberships by 20%.
- Recognized for delivering exceptional customer service and building positive customer relationships.
LEADERSHIP & VOLUNTEER EXPERIENCE
University of the Fraser Valley
Supported University of the Fraser Valley Orientation Programs
Student Wellness & Peer Support Volunteer, Campus Event Coordinator, Student Mentor
Timeline
Administrative Specialist
Best Buy Canada Ltd.
2026.04 - Current
Wellness Ambassador
Best Buy Canada Ltd.
2026.01 - 2026.04
Product Process Specialist
Best Buy Canada Ltd.
2025.09 - 2026.03
Client Support Specialist (Contract)
Turo
2025.06 - 2025.08
Brand Ambassador (Sales Associate)
American Eagle Outfitters
2024.11 - 2025.03
Human Resources Intern
Eco Freight – Dubai, UAE
2024.07 - 2024.08
Bachelor of Business Administration - Human Resources
University of The Fraser Valley
2022.12 - 2026.06