Nadeem Gulzar

• Member of the Global, ME & EMEA Deloitte Insurance Executive Leadership Teams
• Chief Operating Officer (COO) for Deloitte UK & Swiss financial services consulting business
• UK Operations Transformation Consulting Lead
• EMEA Lean Six Sigma Lead
• UK Insurance Strategy & Operations Consulting & Advisory Sector Lead
• European Solvency II Consulting

Nadeem has extensive experience driving high program's as described below.

Leading KSA Health Insurer

• Led the design of a new digital claims Target Operating Model to improve member experience, improve efficiency and regulatory compliance
• Created the new supporting organisational design, governance processes and management KPIs
• Re-engineered the FWA, claims adjudication and member reimbursement processes
• Design of an integrated on-site healthcare provider / insurer claims adjudication model and process to improve member experience and reduce FWA
• Gap analysis of the data and technology architecture; identified POCs leveraging Data, Analytics and GenAI to reduce FWA, improve efficiency and customer experience
• Built a comprehensive TOM implementation roadmap and the business case for technology transformation

QATAR Multi-Line Insurer

• Led the creation of the cloud migration strategy for the Middle East business
• Programme managed the creation of POCs to fully automate the claims life cycle to less than 60 seconds leveraging Google Vertex AI

Leading Global Commercial Multi-Line Insurer

• Led the strategic restructure and transformation of the global operations
• Designed and deployed a new global Target Operating Model, reducing operational cost base by $220m
• Reduced core operational sites from 38 to 7, implementing exit strategy for 10k+ FTEs

internationally

• Reconfigured global technology platforms & core process, redefining policies & procedures across all product lines

Implementation of Solvency II Policy Directive Deloitte programme lead for implementing the Solvency II Regulatory Policy Directive

• Led teams liaising with UK and European regulatory authorities to interpret regulations and their applications to UK and multi domiciled Insurers
• Managed the creation of Pillar 1 capital adequacy models to support Deloitte Clients
• Led the creation of Pillar II qualitative requirements models to support Deloitte Clients,

including governance, risk management and the Own Risk and Solvency Assessment (ORSA).

• Programme director for operational implementation of Solvency II directive for key UK and European domiciled Insurers

European Health Insurer

• Led the design, build and implementation of the new strategic and technology operating model to improve patient experience and improve vertical integration with key health providers

UK Retail Multi-Line Insurer

• Secondment to the client as Executive Director of Strategic Change to the COO office to lead the operational separation and creation of a new $3.5Bn Insurance Company from the parent Financial Services Group
• Creation of three differentiated market brands with common service delivery platforms
• Reconfigured technology & core process, redefining policies & procedures

Integrated European Financial Services Group

• Led the post-merger integration of two major financial services providers and drove synergy savings of $100m+
• Drove the delivery of $1.1bn strategic change portfolio and $160m enterprise cost reduction exercise North American & Global Health Insurer
• Led the digital transformation of the finance function
• Created a regional Shared Services Delivery Centre including billing and payments, offshore processing and real time integration into major healthcare provider networks

UK Insurance broker and aggregator

• Led the design of the digital platform strategy and customer service operating model
• Directed the definition of the portfolio of service offerings, creation of customer journeys and implementation from POC to go live

• Executive Leader of the UK Insurance digital & technology business

• Led the insurance SBU for the UK, EMEA, and Asia Pacific, including all managed services

• Sales leadership across wealth management, digital, analytics & consulting lines of business

• Grew annual sales revenues from $45m to $150m+, building a new $20m cross-regional digital

consulting business

• Drove all major negotiation and contract activities, structuring and closing large-scale & strategic deals

• Worked with a portfolio of Insurance clients to support them in defining business strategy, restructuring, transformation and integration within their global & North American businesses
• Lead Talent Partner for NA

Director, Insurance Strategy & Operations Consulting

Responsible for all aspects of executive business leadership, spearheading business transformation

Transitioned from Accenture into client-side role over the course of five years:

• Focused on systems development, business analysis, project delivery & support management activity

• Provided thought leadership & strategic direction for business as key member of executive board

team

• Executive accountability for leading strategic business restructuring & IT transformation

programmes

• Led in-house team of 25 & 130 offshore system development / maintenance specialists in South Africa

• Grew net income by 15%+, introducing new customer acquisition channels and strategic

partnerships

• Reduced core operating cost base business by 20% though implementation of new payment platform

• Reinvigorated processing and customer servicing platform, restructuring the core business

procedures

Responsible for programme leadership, delivering effective technical solutions, platforms & support

• Leader within a strategy and technology practice, working predominantly with financial services

clients

• Specialised within business transformation space acting primarily as a Business Architect & advisor

• Guided senior executives on effectively deploying change programs to deliver tangible outcomes

• Devised & developed robust systems to aid in the delivery of complex / high impact business change

• Championed & implemented the organisation’s innovative European Lean Six Sigma market

offering

• Change Manager focused on driving transformation in organisational culture and improvement of GE’s business processes using the Lean & Six Sigma

methodology and approach