Summary
Overview
Work History
Education
Skills
Timeline
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Nadeem Hyder

VIP Corporate Travel Consultant
Abu Dhabi

Summary

Experienced Travel professional with over 23 years of experience in Abu Dhabi travel industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated travel professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

VIP Corporate Travel Specialist

Nirvana Travel & Tourism
Abu Dhabi
08.2021 - Current
  • Manage VIP corporate and leisure client travel requirements, while anticipating and understanding individual client preferences and needs.
  • Prime point of contact for clients - Crown Prince Court (CPC) & Ministry of Presidential Affairs (MoPA).
  • Develop, produce and deliver World Government Summit project from core right up to delivery (MAR 2022).
  • Formulate logistical itinerary plans to deliver practical travel solutions.
  • Handling all inbound and overseas travel arrangements.
  • Travel arranger with strategic thinking and ability to create and mold travel plans according to client's needs.

Corporate Travel Consultant

Etihad Airways - Hala Travel Management
Abu Dhabi
01.2017 - 06.2021
  • Effectively managed Crown Prince Court Implant Office for HTM-Etihad Airways.
  • Personally taken care of all CPC Business, Mission & Personal travel for CPC delegates & employees.
  • Expertise in organizing travel from beginning until end ‘Delivering the Perfect Trip’, arranging every travel need.
  • Successfully marketing & circulating new products & promotions.
  • Exceeded Performance Rating - 2017
  • Star of the Month - May 2019
  • Top Performer Agent - July 2020
  • Recognized by CEO of Etihad Airways for 'Best First Call Resolution'.

Operations Manager

Bin Omeir Travel Agency
Abu Dhabi
01.2012 - 07.2016
  • Manage day-to-day activities of a travel agency and improvise business strategies to bring about developmental changes.
  • Managing staff effectively and make mentoring them perform with quality work and customer satisfaction.
  • Offer client with competitive travel products to meet market demand.
  • Resolve all complaints without delay, to the satisfaction of both the agent and passengers.

Office Manager

Alshamel - Carlson Wagonlit Travel
Abu Dhabi
12.2008 - 12.2011
  • Manage & administer all areas of Alshamel Abu Dhabi Branch.
  • Responsibilities include but not limited to Operations, Administration, Account Management, Sales & HR.
  • Closely work with VP Travel & VP Sales to execute the business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
  • Execute action plans to penetrate new markets.
  • Control expenses to meet budget guidelines.
  • Ensure all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Reservations & Ticketing Manager

Shams Abu Dhabi Travel
Abu Dhabi
05.2007 - 11.2008
  • Manage, co-ordinate and oversee in establishing a new travel agency in Abu Dhabi travel industry.
  • To monitor staff performance & activities to ensure the highest standard of service is rendered to clients.
  • Managing branch offices technical operations in order to provide seamless services to our client.

Reservations & Ticketing Supervisor

Abu Dhabi Travel Bureau
Abu Dhabi
12.1998 - 04.2007
  • Supervise & mentor team responsible serving corporate & retail clients.
  • Guidance and train team to ensure the delivery of superior client service.
  • Handling complex transactions and advice clients on the finer points of difficult itineraries.
  • Update travel consultants with latest tips and skills on reservations & ticketing.
  • Review processes and identify areas for customer service improvement.
  • Provide the client with efficient travel solutions and up to date information.

Reservations Officer

Baywatch Travels Pvt Ltd.
Madras
05.1995 - 09.1998
  • Portfolio includes reservations, fare calculations & ticketing.
  • Assisting B2B agents with their travel needs.
  • Provide client with efficient travel solutions and up to date information.
  • Represented agency to various Airline presentations & forums.

Education

IATA-UFTAA Diploma -

IATA
Geneva, Switzerland
04.2001 -

Bachelor of Arts - English Literature

University of Madras
Chennai, India
04.2001 -

Microsoft Office -

Bureau of Data Processing Systems Ltd.
Chennai, India
04.2001 -

Advanced Airline & Travel Agency Program -

Institute of Airlines & Travel Agencies
Chennai, India
04.2001 -

Hotel Sales Specialist -

Marriott Hotels
Washington, USA
04.2001 -

Skills

  • Client Retention
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Timeline

VIP Corporate Travel Specialist

Nirvana Travel & Tourism
08.2021 - Current

Corporate Travel Consultant

Etihad Airways - Hala Travel Management
01.2017 - 06.2021

Operations Manager

Bin Omeir Travel Agency
01.2012 - 07.2016

Office Manager

Alshamel - Carlson Wagonlit Travel
12.2008 - 12.2011

Reservations & Ticketing Manager

Shams Abu Dhabi Travel
05.2007 - 11.2008

IATA-UFTAA Diploma -

IATA
04.2001 -

Bachelor of Arts - English Literature

University of Madras
04.2001 -

Microsoft Office -

Bureau of Data Processing Systems Ltd.
04.2001 -

Advanced Airline & Travel Agency Program -

Institute of Airlines & Travel Agencies
04.2001 -

Hotel Sales Specialist -

Marriott Hotels
04.2001 -

Reservations & Ticketing Supervisor

Abu Dhabi Travel Bureau
12.1998 - 04.2007

Reservations Officer

Baywatch Travels Pvt Ltd.
05.1995 - 09.1998

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