Nadeem Showkat
Dubai
Summary
Desktop Support Tech with 7+ Years’ experience with Fluent Experience. Seeking to save massive time and money through proven skills in resolving complex network and computer issues. Balances priorities while quickly solving issues to strengthen business processes and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Infrastructure Specialist
EROS Group
09.2022 - Current
- Improved infrastructure efficiency by implementing virtualization technologies and consolidating servers.
- Reduced downtime for critical systems through proactive maintenance, troubleshooting, and repair of network issues.
- Enhanced data security with the implementation of firewalls, intrusion detection systems, and encryption protocols.
- Optimized system performance by regularly monitoring key metrics and making necessary adjustments to configurations.
IT Consultant
CG Infinity Erstwhile known as Cyber Group India
07.2021 - 12.2022
- · Created service level agreement for IT operational functions and help desk operations.
- · Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- · Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- · Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- · Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Managing AD Account Creation and Office 365 Admin.
- Managing Citrix L1.
- Manage WebEx Meeting , Packaging system and server.
- SAP L1 Password Reset and Account Creation.
Desktop Support Engineer
Coforge Tech Estwhile known as NIIT
07.2020 - 07.2021
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Managing Citrix L1 Environment.
- Managing McAfee EPFO Server and Packaging through SSCM and HPDM.
Desktop Support Engineer
Infinite Solution
08.2019 - 06.2020
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Manage Citrix L1
Customer Support Engineer
Hitachi Micro Clinics
12.2019 - 05.2020
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Trained customers to use and maintain equipment to reduce service issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Coordinating with IT Vendor for warranty support and call logging
- Managed MDM console (Mobile Device Management e.g.: Air watch agent, VM boxer).
- Migrated 5000 PC's from Windows 7 to Windows 10.
Desktop Engineer, L2
Renovision Automation
12.2015 - 10.2018
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Handling VC & Projectors setups.
- Manage Regional East and South Head office along with 43 Remote Support Branches.
Education
Bachelor of Technology - Computer Science & Engineering
Calcutta Institute of Technology (WBUT)
Howrah07-2014
12th -
MCES
Purnia06-2009
10th -
MCES
Purnia05-2007
Skills
- Ul>
- Information Technology Infrastructure
- Office 365 Admin
- Citrix L1
- Active Directory
- McAfee
- HPDM
- MDM
- Azure AD
- Salesforce Admin
- SAP L1
- Crowd strike Admin
- Netskope Admin
- Sentinel Admin
- Manage Engine
Certification
ITIL V4
Salesforce Admin
Additional Information
Father’s Name : Mr. Md Showkatuzzaman
Sex : Male
Marital Status : Unmarried
Language Known : English, Hindi, Urdu.
Nationality : Indian by Birth
Passport Status : Hold an International Passport (R3346393)
Key Strength : Excellent in crisis management, analyzing problems & finding solutions
Current Location : Kolkata
Permanent Address : I-82 /7, Kasai Para, Garden reach , Metiabruz , Kolkata - 700024 , west Bengal.
Affiliations
- Learning New Technology
Timeline
IT Infrastructure Specialist
EROS Group
09.2022 - Current
IT Consultant
CG Infinity Erstwhile known as Cyber Group India
07.2021 - 12.2022
Desktop Support Engineer
Coforge Tech Estwhile known as NIIT
07.2020 - 07.2021
Customer Support Engineer
Hitachi Micro Clinics
12.2019 - 05.2020
Desktop Support Engineer
Infinite Solution
08.2019 - 06.2020
Desktop Engineer, L2
Renovision Automation
12.2015 - 10.2018
Bachelor of Technology - Computer Science & Engineering
Calcutta Institute of Technology (WBUT)
12th -
MCES
10th -
MCES
ITIL V4
Salesforce Admin
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