Mamtaj Abdul Khadar

• Gathered market data from telephonic interactions for business strategy insights.
• Handled objections tactfully to maintain positive relationships.
• Maintained a calm demeanour under pressure situations, upheld professionalism at all times.
• Established rapport with customers through friendly and professional conversation.
• Managed call list, prioritised high-interest prospects.
• Increased sales conversions with effective communication skills.
• Documented all calls with detailed notes for future reference.

• Coordinated collaborative projects in a timely manner for improved cross-departmental cooperation.
• Drove audience growth through targeted advertising campaigns across multiple platforms.
• Conducted comprehensive competitor analyses to stay ahead in market trends.
• Developed engaging online content for improved customer interaction.
• Managed crises effectively, mitigating damage to brand reputation online.
• Increased brand visibility by developing and implementing strategic social media campaigns.

• Maintained consistent brand voice across all channels.
• Worked on multiple platforms simultaneously, enhanced digital presence.
• Monitored social media channels, increased brand awareness.
• Translated complex information into easily digestible content.
• Delivered engaging presentations at industry events.
• Engaged with online communities to foster brand loyalty.

• Managed front desk operations while ensuring a professional and welcoming environment for patients and visitors.

• Coordinated appointment scheduling and patient registration processes.

• Maintained accurate patient records and administrative documentation.

• Assisted healthcare professionals in streamlining patient flow and service delivery.

• Trained new reception staff on front desk procedures and patient interaction standards.

• Addressed patient inquiries and resolved concerns promptly to enhance patient satisfaction.

• Supported daily administrative operations and maintained confidentiality of patient information

• Handled patient registration, admissions, and appointment scheduling.

• Maintained patient records and ensured accurate documentation.

• Coordinated communication between patients, doctors, and nursing staff.

• Processed insurance-related documentation and patient information.

• Managed multiple phone lines, walk-in patients, and administrative tasks efficiently.

• Delivered exceptional customer service while maintaining a patient-focused approach.

• Assisted with daily front office administration and operational support.