Nadeem Vivid Rai
Bur Dubai,United Arab Emirates
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
12
12
years of professional experience
Work History
Head Barista
Jones The Grocer Express DIFC
Dubai, United Arab Emirates
07.2022 - Current
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Maintain professional and hygienic appearance in full compliance of uniform regulations.
- Oversaw training and development in milk handling techniques, brewing methods and coffee grinding for new recruits.
- Boosted repeat customer by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Controlled strict First in First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimize food waste.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitize coffee and food preparation areas, maintaining impeccable hygiene standards.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Senior Barista
Parker's Restaurant, Independent Food Company LLC Dubai
Dubai
01.2017 - 03.2019
- Extracted maximum flavors from each coffee bean through expert use of manual espresso machine and grinders.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Created speciality drinks according to exact customer requests and preferences.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Barista Maestro/Customer service
Costa Coffee
10.2012 - 01.2015
- To train and support team in delivering the unbeatable coffee experience to all customers.
- Deliver the highest levels of customer service in line with brand standards.
- Sell and demonstrate product knowledge by advising the customers' queries and suggesting products to the customer, act on initiative to optimize sales to the customer.
- Produce and serve all drinks and food to brand standard and recipes.
- Maintain stock levels/availability by replenishing display/fridges within company guidelines, rotating stock to ensure compliance with company health and safety guidelines.
- Operate the till in line with the cash handling policy.
- Maintain customer areas to company standards.
- Complete all tasks required by the cleaning schedule and opening and closing check lists.
- Attend team meeting as required.
- Perform other duties as requested by the line Manager.
Sales Assistant/Customer Service
Flemingo Duty Free Shop PVT LTD
Kolkata
02.2012 - 08.2012
- Welcome the customer with warm wish and smiling face.
- Sell the product knowing the targets and promotion.
- Share the product knowledge with the customer.
- Cash out the bill of the sold product.
- Packing of the sold item (customer's item) with care.
- Keep the shop clean and tidy.
- Arrange the items in an attractive way.
- Stock arrangement by following FIFO (First in First out) is must, along with checking the validation of the product.
- Stock counting during the starting and the ending of the shift.
- Should follow the cash handling policy of the company on any circumstances.
Education
Higher Secondary - Commerce
Delhi Board of Senior Secondary Education
India2015
Diploma - Airport Management and Customer Care
Avalon Aviation Academy
India2012
Matriculation -
West Bengal Board of Secondary Education
India2008
Skills
- Coffee grinding
- Seasonal product knowledge
- Customer service
- Barista training and development
- Latte art
- Allergen awareness
- Beverage preparation
- Point of sale knowledge
- Quick learner
- Teamwork and collaboration
- Safe food handling
- Sandwich preparation
- Coffee brewing
- Speciality milk options
- POS systems
- Strong communication
- Employee training
- Cold drip techniques
- Hospitality service expertise
- Espresso machine operation
- Grinder calibration
- Active listening
- Safe food handling practices
- Highly organised
- New staff training
- Ordering procedures
- Speedy and efficient
- Inventory temperature control
Additional Information
- Extra-Curricular Activities: Actively participated on the National Day Parade in Gurkha Stadium, Darjeeling.
- Actively participated in Blood Donation Camp.
- Awarded as a best Wicket Keeper in Inter School Cricket Tournament.
Languages
English
Upper intermediate
Hindi
Upper intermediate
Nepali
Native
Timeline
Head Barista
Jones The Grocer Express DIFC
07.2022 - Current
Senior Barista
Parker's Restaurant, Independent Food Company LLC Dubai
01.2017 - 03.2019
Barista Maestro/Customer service
Costa Coffee
10.2012 - 01.2015
Sales Assistant/Customer Service
Flemingo Duty Free Shop PVT LTD
02.2012 - 08.2012
Higher Secondary - Commerce
Delhi Board of Senior Secondary Education
Diploma - Airport Management and Customer Care
Avalon Aviation Academy
Matriculation -
West Bengal Board of Secondary Education
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