Nadeen Ashraf
Ajman - United Arab Emirates
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Achieves company goals through exceptional planning and prioritization.
Working hard to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
2025
2025
years of professional experience
Work History
Senior Reservations Sales Specialist
Ajman Saray , A Luxury Collection Resort
Ajman, United Arab Emirates
01.2024 - Current
- Provided accurate information about availability and rates to prospective guests.
- Handled phone calls professionally, leading to positive brand image and managed over 50 customer calls per day.
- Coordinated with other departments for seamless client servicing.
- Assisted in handling group reservations effectively, resulting in smooth operations.
- Ensured customer satisfaction by handling reservations efficiently.
- Collaborated with sales team to improve reservations process.
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
- Wrote professional letters, emails and memoranda for business communication.
- Managed correspondence inbox, replying to emails within target timeframes.
Senior Sales Executive
Fantastic Services UK
, Bulgaria
- Built long-term relationships with customers and generated referrals from existing clients.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered engaging sales presentations to secure client trust.
Sales Executive
Vodafone Uk
Alexandria, Egypt
- Increased market penetration by establishing and maintaining relationships with potential clients.
- Increased customer engagement by delivering high-quality product demonstrations.
Real Estate Sales Consultant
Oaktree Equity
, United States of America
- Presented purchase offers to sellers for negotiation and acceptance consideration.
- Assessed client needs, offering suitable solutions that led to increased client retention rate.
- Handled administrative tasks such as answering calls and emails which improved customer service delivery.
International Customer Service Advisor
AT&t USA - Optimum USA
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Managed complex customer issues to successful resolution.
Customer service supervisor
Amazon UK
- Maintained accurate records of all dispatched goods.
- Controlled team performance by organizing daily tasks and responsibilities.
Quality Assurance Specialist
Pharmaplast S.A.E
Alexandria, Egypt
- Increased product quality by implementing rigorous testing procedures.
- Improved production processes with thorough evaluation and feedback.
English Instructor
British Council
, Egypt
- Organize classroom lectures and coursework.
Education
Bachelor of Science - Biochemistry/Chemistry Department
Alexandria University
Skills
- Customer Service
- Hospitality
- Sales expertise
- Reservation management
- Booking coordination
- Complaint handling
- Cultural standards
- Problem Solving
- Critical Thinking
- Flexibility
- Time management
- Communication
- Teamwork
- Creativity
- Opera
- Marsha
Languages
Arabic
Native
English
Proficient (C2)
German
Beginner
References
References available upon request.
Timeline
Senior Reservations Sales Specialist
Ajman Saray , A Luxury Collection Resort
01.2024 - Current
Senior Sales Executive
Fantastic Services UK
Sales Executive
Vodafone Uk
Real Estate Sales Consultant
Oaktree Equity
International Customer Service Advisor
AT&t USA - Optimum USA
Customer service supervisor
Amazon UK
Quality Assurance Specialist
Pharmaplast S.A.E
English Instructor
British Council
Bachelor of Science - Biochemistry/Chemistry Department
Alexandria University
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