Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Nadeen Ashraf

Nadeen Ashraf

Ajman - United Arab Emirates

Summary

Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Achieves company goals through exceptional planning and prioritization.

Working hard to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Reservations Sales Specialist

The Luxury Collection - Ajman Saray
Ajman, United Arab Emirates
01.2024 - Current
  • Provided accurate information about availability and rates to prospective guests.
  • Handled phone calls professionally, leading to positive brand image.
  • Coordinated with other departments for seamless client servicing.
  • Assisted in handling group reservations effectively, resulting in smooth operations.
  • Ensured customer satisfaction by handling reservations efficiently.
  • Collaborated with sales team to improve reservations process.
  • Increased customer satisfaction by effectively addressing and resolving issues.

Sales Coordinator

Tolip Resort Paradise - El Alamein
North Coast , Egypt
02.2023 - 12.2023
  • Enhanced customer satisfaction by managing sales enquiries effectively.
  • Handled contract negotiation tasks for beneficial agreements.
  • Achieved decreased order processing time with proficient use of CRM tools.
  • Managed the preparation of sales reports to ensure up-to-date information availability.
  • Coordinated with marketing team, ensuring successful product launches.

Guest Experience Expert

Four Seasons Nile Plaza Hotel
Cairo, Egypt
01.2022 - 01.2023
  • Followed up on unresolved customer issues to investigate and resolve problems.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.
  • Checked guests in, ensured a comfortable stay.
  • Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.

Real Estate Sales Consultant

Oaktree Equity
, United States of America
09.2021 - 01.2022
  • Facilitated smooth order processing for enhanced customer experience.
  • Participated actively in weekly sales meetings for better team collaboration.

Senior Sales Executive

Fantastic Services UK
, Bulgaria
05.2020 - 09.2021
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Delivered engaging sales presentations to secure client trust.

Quality Assurance Specialist

Pharmaplast S.A.E
Alexandria, Egypt
01.2020 - 05.2020
  • Increased product quality by implementing rigorous testing procedures.
  • Improved production processes with thorough evaluation and feedback.

Sales Executive

Vodafone Uk
Alexandria, Egypt
04.2019 - 12.2019
  • Increased market penetration by establishing and maintaining relationships with potential clients.
  • Developed sales strategies for improved revenue generation.
  • Assisted marketing team to create engaging promotional materials, leading to heightened brand awareness.

Customer service supervisor

Amazon UK
, Remotely
12.2018 - 04.2019
  • Maintained accurate records of all dispatched goods.
  • Controlled team performance by organizing daily tasks and responsibilities.

International Customer Service Advisor

AT&t USA
Alexandria, Egypt
01.2018 - 12.2018
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Managed complex customer issues to successful resolution.

Education

Bachelor of Science - Biochemistry/Chemistry Department

Alexandria University

Skills

  • Hospitality
  • Sales expertise
  • knowledge of public safety and security
  • Reservation management
  • Booking coordination
  • Complaint handling
  • Cultural standards
  • Problem Solving
  • Critical Thinking
  • Flexibility
  • Time management
  • Excellent Communication Skills
  • Teamwork
  • Creativity
  • Active listening
  • Opera
  • Marsha
  • CRM
  • One Source
  • CI/TY
  • SFA Web

Languages

Arabic
Native
English
Fluent
German
Beginner

Certification

Certified Professional Training at Sales & Marketing at Marriot International:


-Developed and executed sales strategies tailored to different industries (events, corporate, catering, Groups & Leisure
-Professionally trained and practiced using Opera PMS , SFA Web , One Source , CI/Ty and Marsha
-Participated in comprehensive sales training focused on delivering high-value events and catering solutions to corporate clients, large groups, and leisure customers.
-Led presentations and pitched tailored event packages, successfully closing deals .
Developed strong relationships with clients.
-Collaborated with internal teams to coordinate large-scale events, ensuring seamless execution from inception to completion, and maintaining high satisfaction rates
Developed and executed sales strategies tailored to different industries (events, corporate, catering, etc.), leading to increased revenue.
-Negotiation Techniques: Enhanced ability to negotiate contracts and pricing with clients, securing deals that meet both company and client needs.
-Client Needs Assessment: Conducted in-depth assessments to understand client requirements, ensuring that product offerings and services were perfectly aligned.
-Event Planning & Coordination: Sold event packages for groups and corporate clients, overseeing the full process from initial contact to execution.
-Industry-Specific Product Knowledge: Gained extensive knowledge of products and services in the events, catering, corporate, and leisure sectors to effectively sell and upsell.
-Effective Communication: Strengthened communication skills through frequent interaction with clients, suppliers, and internal teams, ensuring clarity and transparency in every stage of the sales process.
-Creative Problem Solving: Developed creative solutions for clients facing challenges, such as last-minute event requests or specific corporate needs.
-Handling Objections: Skillfully handled client objections and turned them into opportunities by offering alternative solutions.
-Diverse Client Interaction: Engaged with clients from diverse cultural backgrounds, tailoring services and sales strategies to fit a wide range of preferences and expectations, especially in corporate and leisure sectors.

Timeline

Reservations Sales Specialist

The Luxury Collection - Ajman Saray
01.2024 - Current

Sales Coordinator

Tolip Resort Paradise - El Alamein
02.2023 - 12.2023

Guest Experience Expert

Four Seasons Nile Plaza Hotel
01.2022 - 01.2023

Real Estate Sales Consultant

Oaktree Equity
09.2021 - 01.2022

Senior Sales Executive

Fantastic Services UK
05.2020 - 09.2021

Quality Assurance Specialist

Pharmaplast S.A.E
01.2020 - 05.2020

Sales Executive

Vodafone Uk
04.2019 - 12.2019

Customer service supervisor

Amazon UK
12.2018 - 04.2019

International Customer Service Advisor

AT&t USA
01.2018 - 12.2018

Bachelor of Science - Biochemistry/Chemistry Department

Alexandria University
Nadeen Ashraf