Nadeen Ashraf
Dubai - United Arab Emirates
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Achieves company goals through exceptional planning and prioritization.
Working hard to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Groups & Events Sales executive
Dubai Marriott Harbor Hotel & Suites
03.2025 - Current
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Established strong relationships with key industry players to expand business reach.
- Built long-term relationships with customers and generated referrals from existing clients.
Reservations Sales Specialist
The Luxury Collection - Ajman Saray
Ajman, United Arab Emirates
01.2024 - 03.2025
- Provided accurate information about availability and rates to prospective guests.
- Handled phone calls professionally, leading to positive brand image.
- Coordinated with other departments for seamless client servicing.
- Assisted in handling group reservations effectively, resulting in smooth operations.
- Ensured customer satisfaction by handling reservations efficiently.
- Collaborated with sales team to improve reservations process.
- Increased customer satisfaction by effectively addressing and resolving issues.
Sales Coordinator
Tolip Resort Paradise - El Alamein
North Coast , Egypt
02.2022 - 12.2023
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Handled contract negotiation tasks for beneficial agreements.
- Achieved decreased order processing time with proficient use of CRM tools.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Coordinated with marketing team, ensuring successful product launches.
Real Estate Sales Consultant
Oaktree Equity
, (Remotely)
10.2021 - 01.2022
- Facilitated smooth order processing for enhanced customer experience.
- Participated actively in weekly sales meetings for better team collaboration.
Customer service team lead
Fantastic Services UK
Egypt / Bulgaria
05.2020 - 09.2021
- Ensured high-quality customer service through rigorous quality check protocols.
- Oversaw daily operations within the team, ensuring workload was evenly distributed.
- Devised strategies for dealing with complex customer enquiries, reducing response times significantly.
Quality Assurance Specialist
Pharmaplast S.A.E
Alexandria, Egypt
01.2020 - 05.2020
- Increased product quality by implementing rigorous testing procedures.
- Improved production processes with thorough evaluation and feedback.
Customer service team leader
Vodafone Uk Limited
Alexandria, Egypt
05.2019 - 12.2019
- Managed escalated complaints with empathy and professionalism, improving brand reputation.
- Demonstrated superior conflict-resolution skills in managing difficult customers situations, maintaining professional composure at all times.
- Led daily team briefings to foster a cohesive working environment.
- Conducted thorough investigation into complex customer issues, ensuring accurate problem-solving outcomes.
Customer Service Advisor
AT&t USA - Amazon UK
Alexandria, Egypt
01.2018 - 04.2019
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Managed complex customer issues to successful resolution.
Education
Bachelor of Science - Biochemistry/Chemistry Department
Alexandria University
Skills
- Hospitality
- Customer Service
- knowledge of public safety and security
- Booking coordination
- Complaint handling
- Cultural standards
- Problem Solving
- Critical Thinking
- Flexibility
- Time management
- Excellent Communication Skills
- Teamwork
- Creativity
- Active listening
- Opera
- Marsha
- Business-To-Business sales
- Customer relationship management systems
Languages
Arabic
Native
English
Fluent
French
Beginner
Certification
Certified Professional Training at Sales & Marketing at Marriot International
Timeline
Groups & Events Sales executive
Dubai Marriott Harbor Hotel & Suites
03.2025 - Current
Reservations Sales Specialist
The Luxury Collection - Ajman Saray
01.2024 - 03.2025
Sales Coordinator
Tolip Resort Paradise - El Alamein
02.2022 - 12.2023
Real Estate Sales Consultant
Oaktree Equity
10.2021 - 01.2022
Customer service team lead
Fantastic Services UK
05.2020 - 09.2021
Quality Assurance Specialist
Pharmaplast S.A.E
01.2020 - 05.2020
Customer service team leader
Vodafone Uk Limited
05.2019 - 12.2019
Customer Service Advisor
AT&t USA - Amazon UK
01.2018 - 04.2019
Bachelor of Science - Biochemistry/Chemistry Department
Alexandria University
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