Nadia Alhaddad

• Managed data in daily basis and provide reports to operations to be engaged and productive in the work.
• Accomplished multiple tasks related to huge number of data in the network and added them in centralized web page.
• Maximized performance by monitoring daily activities and mentoring team members
• Enhanced data input in Grafana tool to meet the requirement of the department.
• Used Jira for tracking budget and maintained our projects with budget.
• Implemented system which centralized all data from different technologies in one place to make it efficient in making big decisions.

• Prepared terminal monthly report of all du customers and collected all information related to handsets / software and the count of it.
• Managed weekly report on information requested by other teams.
• Prepared IOT LAB and introduced multiple use cases to be presented in Gitex, companies and vendors.
• Supported student with their graduation projects and provide them the environment to work with their projects.
• Worked with 2G shutdown project to stop all handsets support 2G.
• Create an inventory for all handset that we have in excel and improve the sheet to be easy for using and finding information related to handset.
• Added new use cases in the innovation centre lab which support artificial intelligence, machine learning, robotics, cloud computing and block chain.
• Calibration between Companies and universities for enhancing innovation lab.

• Worked closely with 5G Strategy and infrastructure.
• Get involved in future projects related to Artificial intelligence
• Worked in Strategic plan for all projects of the company.
• Identify strategic Framework for Key Infrastructure Technologies
• Improve EITC Competitive Strength and Improve Time to Market
• Team Activities & Tasks Tracker.
• Up to Date Infrastructure Testbed & Initiate Innovation centre

Worked with Pepper Robot and experienced on developing language for pepper.

• Worked in GPON project and migration from existing platform fiber / Copper platform to FTTB.
• Migrated from current SIP to a new SLB system.
• Certified CPEs with SLB
• Worked with ALU to IOT existing CPE's to support our management system.
• Certified all ONT's to meet DU requirement.
• Worked in preparing TT overview weekly report of our network to the management.
• Improved the TT issues and resolved the issues with our current network to reduce the TT in our network.
• Worked in introducing Mobile Offloading through Wi-Fi as a part of Smart City.
• Worked on DLNA concept as a part of smart home.
• Expert in Motive Device Manager and get training of operating and administrating of Motive.

Trained on ASR 9k

• Managed the CPE's solutions.

- Certified different types of the CPE in the network for triple play services.

- Worked with ADSL/VDSL CPE's

- Tested Ethernet Copper and fiber CPE

- Managed vendors to do the test of different CPE's and deliver it in specific period.

- Prepared all requirement and use cases needed for the CPE's solutions.

- Participated in Discussion of CPE's issues and how to solve it.

- Contributed with other departments to solve issues related to the CPE.

- Mastered in voice process features testing with SIP protocol.

- Knew exactly how to troubleshoot the CPE and how to sort out the issue.

• Worked with Home Device Management

- Established the centralized management system in which all CPE will be managed through it.

- Certified on how to use the management system from the scratch until the device get activated.

- Contributed with troubleshooting team in term of issues of the system.

- Certified one CPE in HDM system (For In-zone & out-zone scenarios)