NADIA ALIA

• Conducted thorough research on financial markets for efficient portfolio management.
• Delivered informative presentations to clients, explaining complex financial concepts clearly.
• Assisted in the development of comprehensive financial plans aligned with clients' goals.
• Increased client satisfaction by handling financial inquiries proficiently.
• Provided high-quality customer service, resulting in repeat business and referrals.
• Played instrumental role in meeting sales targets consistently by promoting suitable financial products.
• Identified opportunities for revenue growth through careful market analysis.
• Facilitated effective communication channels between company and clients for better transparency.
• Prepared detailed reports, contributing to accurate record-keeping.
• Conducted financial analysis to facilitate informed decision making.
• Built strong professional relationships with clients, fostering trust and loyalty.
• Managed multiple client portfolios simultaneously maintaining high level of accuracy.
• Provided training sessions to junior associates enhancing overall team performance.
• Assisted clients with planning for and funding retirements using various types of investments.
• Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
• Completed regular and ongoing reviews of client portfolios and created targeted, success-orientated advice.
• Created lifelong, sustainable strategies for client wealth management.
• Leveraged and grew client bank by generating referrals and developing network.
• Updated clients on new financial products for improved investment possibilities.
• Sourced new business through strategic networking to maximise investment opportunities.
• Renewed contracts promptly to maintain high-value client bases.
• Advised clients on relevant insurance for maximised investment security.
• Performed thorough risk assessments to minimise investment issues.
• Regularly reviewed economic climate and investment options for better decision making.
• Crafted bespoke financial plans tailored uniquely to each client's circumstances.

project Planning & Scheduling
Budgeting & Cost Control
Risk Assessment & Mitigation
Stakeholder Communication & Management
Team Leadership & Motivation
Agile, Scrum & Waterfall Methodologies
Resource Allocation & Management
Performance Monitoring & Reporting
Contract Negotiation & Vendor Management
Problem-Solving & Decision-Making
Quality Assurance & Process Improvement
Change Management
Time Management & Multitasking
Conflict Resolution
MS Project, Jira, Asana, and Trello Proficiency

• Developed comprehensive project plans for successful execution and delivery.
• Strengthened stakeholder relationships through regular updates and clear communication.
• Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.

Human Resources Manager
• Talent Acquisition & Recruitment
Ability to attract, select, and hire the best candidates for the organization.
• Employee Relations
Managing workplace relationships and resolving conflicts effectively.
• Performance Management
Designing and implementing appraisal systems to evaluate and improve employee performance.
• HR Policy Development
Creating and enforcing company policies compliant with labor laws and regulations.
• Training & Development
Planning and overseeing employee training programs to enhance skills and career growth.
• Compensation & Benefits Management
Designing competitive salary structures and benefits packages.
• Compliance & Legal Knowledge
Ensuring all HR practices adhere to local labor laws and regulations.
• Leadership & Team Management
Leading the HR team and collaborating with other departments to achieve organizational goals.
• Communication Skills
Effective verbal and written communication across all levels of the organization.
• HR Information Systems (HRIS)
Proficiency in HR software for managing employee data and HR processes.

• Collaborated with department managers in workforce planning strategies formulation.
• Established efficient payroll system to timely salary disbursement.
• Arranged regular performance reviews for employee growth and development.
• Achieved staff satisfaction by implementing employee development schemes.
• Facilitated grievance resolution with professional mediation techniques.
• Maintained legal compliance to avoid penalties and sanctions.
• Recruited, hired and trained new employees to optimise profitability.
• Improved business HR policies by guiding and collaborating with managers.
• Held company-wide town hall meetings to convey updates.
• Oversaw job fairs to bring in local talent for long-term and seasonal positions.
• Advised line managers on correct disciplinary procedures for compliant issue resolution.
• Optimised human resource management systems for improved organisational efficiency.
• Ensured employees' well-being through effective welfare policies implementation.

• Develop and implement effective digital marketing strategies to increase brand awareness and drive online traffic.
• Manage and optimize campaigns across channels including social media, email marketing, SEO, SEM, and paid advertising.
• Analyze website traffic and campaign performance using tools like Google Analytics and adjust strategies accordingly.
• Oversee content creation for digital platforms ensuring alignment with brand voice and marketing goals.
• Manage budgets and allocate resources efficiently across digital marketing initiatives.
• Coordinate with cross-functional teams including sales, product, and design to ensure cohesive marketing efforts.
• Monitor competitor activities and industry trends to identify new opportunities.
• Lead and mentor the digital marketing team to enhance skills and productivity.
• Prepare detailed reports on campaign results, KPIs, and ROI for senior management.

• Managed email marketing campaigns to foster client relationships.
• Devised social media ad campaigns, leading to increased engagement levels.
• Managed key digital channels, including YouTube and TikTok content development, Google, Facebook and Instagram Ads.
• Developed marketing plans to support department strategies.

Assist the Administrative Manager in planning, organizing, and overseeing daily office operations.
• Coordinate between departments to ensure smooth workflow and effective communication.
• Supervise administrative staff and provide training and support as needed.
• Manage office supplies, budgets, and vendor relationships to optimize resources.
• Ensure compliance with company policies, health and safety regulations.
• Prepare reports, presentations, and documentation for senior management.
• Handle correspondence and communication with internal and external stakeholders.
• Support project management and assist in implementing organizational initiatives.

Assistant Administrative Manager – Key Skills
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Leadership and team management experience.
• Problem-solving and decision-making skills.
• Proficiency in office software (MS Office, ERP systems).
• Attention to detail and ability to work under pressure.
• Time management and prioritization skills.

• Delegated tasks to team members efficiently improving overall productivity.
• Created a positive work environment, resulting in higher employee morale.
• Developed strong relationships with suppliers, ensuring timely delivery of products.
• Handled customer complaints effectively, restoring trust in our brand.
• Provided support to manager during audits, ensuring accurate reports.
• Improved customer service by implementing new procedures and protocols.
• Handled stock control duties diligently preventing overstocking or shortages.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Streamlined store operations with efficient scheduling.
• Created digital file classification system for company-wide use.
• Drafted procedural statements and guidelines for company-wide use.
• Created classification systems to manage archives.

Assisted in planning, organizing, and supervising daily administrative operations to ensure smooth workflow.
• Coordinated communication and collaboration between departments to optimize efficiency.
• Supervised and supported administrative staff, providing training and monitoring performance.
• Managed office supplies, inventory, and vendor relationships to maintain resource efficiency and cost control.
• Ensured compliance with company policies, health, safety, and regulatory standards.
• Prepared detailed reports, presentations, and documentation for senior management.
• Handled internal and external correspondence and maintained effective communication channels.
• Supported project coordination and assisted in implementing organizational policies and initiatives.

Key Skills:
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Leadership and team supervision experience
• Problem-solving and decision-making skills
• Proficiency in office software (MS Office, ERP systems)
• Attention to detail and accuracy
• Time management and prioritization
• Ability to work under pressure and meet deadlines
• Knowledge of office management procedures
• Coordination and collaboration skills

• Maintained positive relationships through effective communication.
• Devised strategies to improve customer engagement.
• Fostered a supportive environment through active team management.
• Streamlined processes for improved team efficiency.