Nadia Boujnaih

• Coordinate with other internal departments, such as marketing, procurement, , security and external business partners.

• Provide suggestions for improving work related to the responsibilities outlined in this instruction.

• Supervise the adaptation process for Beauty Advisors trainees during their initial days of work.

• Monitor and supervise external consultants on the store premises.

• Maintain professional etiquette when communicating with colleagues and business partners.

• Resolve issues related to the responsibilities of sales floor staff, provide guidance, support, and motivate them.

• Ensure compliance with trade regulations (product shelf life, absence of defects, presence of price tags and testers, etc.). In the absence of the latter, report to responsible managers.

• Implement loss prevention measures to minimize theft, damage, or shrinkage of merchandise.

• Stay updated on market trends, competitor activities, and customer behaviors to share with the Manager. Make recommendations for improvements based on market analysis.

• 1 Act as ambassador for Chanel and provide high standards of customer service
• 2 identify key clients and develop effective client relation to create a repeat and continued business
• 3 Ensure customer satisfaction through high level of customer service delivery
• 4 Maximize sales by advising customers on additional purchases
• 5 Maximize sales by developing effective client database and developing professional relationship
• 6 Create and maintain individual client book, contact customers on special occasions and promote new arrival
• 7 Process various POS transactions such as payment, exchange, refund. etc.
• 8 Attend sessions of products knowledge and sales training
• 9 Support manager in implementing new initiatives that are relevant and promote company growth through sales activities
• 10 Provide feedback on customer preferences and buying behaviors to the line manager

• 1. Identified client needs and recommended products based on preferences and requirements.
• 2. Resolved customer complaints and facilitated conflict resolutions.
• 3. Arranged merchandise to present visually appealing displays and attract clientele.
• 4. Answered customer questions about products and services, helped locate merchandise and promoted key items.
• 5. Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• 6. Provided exceptional services and pleasant shopping experiences to skincare customers.
• 7. Built customer loyalty and retention by delivering excellent shopping experiences.
• 8. Developed strong rapport with customers and created positive impression of business.
• 9. Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.