Summary
Overview
Work history
Education
Skills
Personal Infomration
Languages
Timeline
Generic

Nadia Masood

Ras Al khaimah

Summary

Methodical HR Generalist with experience processing, submitting and delivering high-quality payroll functions. Communicates pay, benefits and other HR updates promptly for smooth, compliant staff correspondence. Adaptable and proactive for responsive team support across varied administration tasks. Talented professional skilled at establishing and strengthening customer relationships.

Overview

30
30
years of professional experience

Work history

HR & Payroll Officer

RAKEZ, Ras Al Khaimah
2011.01 - Current
  • Handling 500+ employees and creating/maintaining employee database in excel and SAP
  • On Boarding: Processing visas for new staff from the time the offer is signed until their joining
  • Enrolling employees in the Medical/Life Insurance
  • Maintaining database by addition/deletion of employees & Reimbursement of Medical Claims
  • Creating ID's and new employee information in SAP related to payroll and Time and Attendance software and finger Scanning
  • Administering and creating awareness for new joiners about compensation and benefit policies and conducting orientation programs
  • Renewal of yearly Medical/Life Insurance and handling employee queries related to it
  • Handling requests of Mobile Phones/Sim cards as and when required Analysing phone bills for necessary action during payroll
  • Conduct analyses & research regarding existing & external compensation-benefits programs
  • Leave Management: Monitoring Employee Self-service (HRIS), uploading Leaves (Annual Leave, Sick Leave, etc) in SAP, preparing Annual Leave payments, Advance Salary requests, arranging passport release, preparing rejoining report of employee (Excel/SAP)
  • Compensation-Benefits: Calculation of Salary structure for employee, Salary reviews and promotions based on grading system, yearly bonus scheme preparation, calculating employee turnover, analyse salary structure, preparing reports and preparing aided annual budget
  • HR Operations: Preparing HR Correspondences like Offer Letter, Employee Contracts, Confirmation letter, NOC, Salary Letters, Warning letters, Termination letters, Acceptance of resignation letters, new salary package, promotion letters, etc
  • Payroll Management: Running an Off Cycle payroll for employees in cases like leave salary payments, leave encashment, end of service calculations
  • Updating payroll records, maintaining monthly payroll files by receiving required data from departments
  • Running an Off Cycle payroll for employees in cases like leave salary payments, leave encashment, end of service calculations
  • Updating payroll records, maintaining monthly payroll files by receiving required data from departments
  • Resolving payroll discrepancies by reviewing information, preparing Bank Transfer Sheet & working with the Accounts Payable to ensure transfer within the cut-off date
  • Exit Formalities: Sending clearance forms to departments for Exit employees, Processing End of Service Entitlement Calculation, processing visa cancellation/transfer
  • Employee Relations: Handling Employee Queries daily, understand employee opinions
  • Preparing reports as per management request and for better improvement of work (attendance report, salary reports, leave management reports, etc)
  • Participating in HR Audits and Budgeting
  • Very Well versed with UAE Labor/FZ laws and visa procedures
  • Maintain a flawless communication with the employees
  • Maintaining the annual leave and leave encashment as entitled to RAKEZ employees based on their leave records, upon receiving requests for annual leave
  • Maintaining the overtime work payment (hourly payroll) of RAK FTZ employees and provide information on overtime payroll calculation to Supervisor/Head, HR Department
  • Organize and update the confidential electronic database/files of RAKEZ staff that includes confidential information like salary details, insurance details, passport/visa and health card details, and other personal and employment details
  • Manage the annual performance review.
  • Reviewed and continuously improved internal HR processes.
  • Managed recruitment and onboarding of new joiners.
  • Oversaw compensation and benefits, including health, wellbeing and cycle to work schemes.
  • Provided urgent response to managers on matters relating to HR sections

Office Manager

Lincoln Electric MENA
2011.02 - 2011.10
  • Provide administrative support to the executive management in every day operations
  • Assist staff in HR functions such as ID cards preparation, visa documentation processing, maintaining time sheets etc
  • Co-ordinate and liaise with high net worth customers and internal departments
  • Manage all the administrative duties such as correspondence, inter-office communications, bank reconciliation - reported to the head office (in Cleveland, USA)-, preparation of employee monthly expenses report /reconciliation and petty cash
  • Manage executive managements' travel schedules, hotel arrangements and assist them in all day to day related activities like planning / organizing meetings, etc
  • Assist the senior management team in the delivery of machinery in GCC countries, and preparing presentation and monthly sales reports
  • Assist the senior management in sorting and responding to customer communications and ensuring actions are followed
  • Liaise with vendors/distributers, prepare purchase orders and delivery notes, manage contracts/agreements, and follow up
  • Consolidate information, compile and dispatch various sales reports to the head office in Cleveland, USA.

Client Service Representative

Nakheel, Property Developers
Dubai
2007.01 - 2011.01
  • Maintained and regularly updated tenant contact information including emergency tenant contact lists and manuals.
  • Greeted clients, tenants and other visitors upon arrival.
  • Managed lease renewals for existing tenants through ERP system.
  • Generated purchase orders for maintenance contracts, site repairs and related consumables and materials using.
  • Performed rental inspections basis to review state of properties.
  • Explained terms of lease and amounts to be paid to tenants.
  • Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
  • Maintained high administrative standards to maximise data accuracy.

Senior Administrator

2005.01 - 2007.01
  • Port Customs & Freezone Corporation, Dubai World
  • Assisted the Director Internal Audit department and audit staff
  • Maintained and kept track of Director's meetings and calendar
  • Maintained and organized audit working papers files
  • Prepared and sent inter-department communications through Lotus Mail
  • Performed HR and Finance related tasks to assist department staff
  • Coordinated activities between the Internal Audit and other departments

Sales Associate/Shift In

Sharjah - King Faisal, Al Shaya Group - Mega
Sharjah
2000.01 - 2004.12
  • Provide onsite customer service
  • Assign duties to junior staff
  • Perform month-end and year-end product inventory
  • Perform product positioning/projection to attract customers
  • Perform cash balancing and closing
  • Train new employees on product sales.

Sales Executive

Al Sayegh Group
Dubai
1998.09 - 1999.12
  • Provided customer service
  • Set up outdoor promotions for new products
  • Performed month-end product inventory
  • Handled cash transactions.

Office Assistant

Kookai Group
1996.03 - 1998.08
  • Helped the Marketing department with product displays
  • Handled customer complaints
  • Answered customer inquiries about new product
  • Answered telephones calls
  • Wrote inter-office memos and product sales reports.

Education

Associate of Arts - Arts

Pakistan Islamic Higher Secondary School
Sharjah

Skills

  • Payroll processing
  • Benefits and payroll coordination
  • Staff recruiting and retention
  • Exit interviews
  • Detail-orientated
  • Time management
  • HRIS
  • Unemployment laws
  • Change management
  • Records maintenance
  • Statistical reporting
  • Union grievance resolution
  • Policies
  • File and records management
  • Conflict resolution

Personal Infomration

Date of Birth: 28th August 1979

Nationality: Pakistani

Religion: Islam

Marital Status: Married

Driving Licence: Yes - UAE

Languages

Urdu - Native

English - Fluent

Arabic - Basic

Timeline

Office Manager

Lincoln Electric MENA
2011.02 - 2011.10

HR & Payroll Officer

RAKEZ, Ras Al Khaimah
2011.01 - Current

Client Service Representative

Nakheel, Property Developers
2007.01 - 2011.01

Senior Administrator

2005.01 - 2007.01

Sales Associate/Shift In

Sharjah - King Faisal, Al Shaya Group - Mega
2000.01 - 2004.12

Sales Executive

Al Sayegh Group
1998.09 - 1999.12

Office Assistant

Kookai Group
1996.03 - 1998.08

Associate of Arts - Arts

Pakistan Islamic Higher Secondary School

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(New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited

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Nadia Masood