Nadia Wazir
Dubai,DU
Summary
Hardworking Training Coordinator & Planner, well-versed in handling all support functions and managing communication between trainers and participants.
Supportive Cabin Crew Training Coordinator with detailed knowledge of industry practices and trained in Training Management System.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cabin Crew Training Coordinator
Emirates Airlines
01.2023 - Current
- Streamlined onboarding processes for new joiners, resulting in reduced time to full productivity.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Coordinated logistics for training events, including transport arrangements, scheduling facilities significantly reducing setup times and eliminating scheduling conflicts.
- Supported successful project of CCT Transport by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Gained hands-on experience in various software programs - Training Management System (TMS) and Paradise increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among crew members and managers.
Administrator in Training
Dnata
09.2012 - 01.2023
- Collaborated with department heads to identify training requirements for individual departments.
- Managed scheduling and logistics for training events, ensuring seamless execution and minimal disruption to daily operations.
- Served as a subject matter expert in the field of Training Administration, staying informed on industry goals and best practices to inform staff to maintain compliance.
- Ensured compliance with industry regulations by communicating up-to-date mandatory trainings for all employees.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
Customer Service Agent
Dnata
01.2011 - 09.2012
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Announced flight status updates and information about gate changes over PA system.
Education
Bachelor of Science - Finance
University of Wollongong
Dubai, United Arab Emirates08-2009
Skills
- Strong written and verbal communication for liaising with stakeholders, trainers, and participants
- Knowledge of Training Management Systems (LMS) / Paradise / dnata - SPX / OLM
Communication Skills:
Technological Proficiency:
Problem-Solving:
- Quickly resolving scheduling conflicts, logistical challenges, or unforeseen disruptions
- Ability to assess training needs and plan accordingly
Analytical Skills:
Attention to Detail
Certification
- Dnata - Internal Environmental Auditor (IEA) Training
- Dnata - Internal Quality Auditor
Languages
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Cabin Crew Training Coordinator
Emirates Airlines
01.2023 - Current
Administrator in Training
Dnata
09.2012 - 01.2023
Customer Service Agent
Dnata
01.2011 - 09.2012
Bachelor of Science - Finance
University of Wollongong
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