Nadine Nasri
ABOUDHABI ,UAE
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
Languages
2
2
years of post-secondary education
9
9
years of professional experience
Work history
Receptionist
INTERNATIONAL GOLDEN GROUPS
Abu Dhabi, UAE
2022.11 - Current
Customer service representative
JAZZ LOUNGE NATION TOWER
Abu Dhabi, UAE
2022.10 - 2023.11
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Facilitated customer loyalty programmes to enhance customer retention.
- Participated in team meetings sharing best practices for improving service delivery.
- Ensured smooth running of operations with timely preparation of reports.
Guest services manager
MOVENPICK
SFAX, TUNISIA
2020.05 - 2022.08
- Fostered a welcoming atmosphere by providing exceptional customer service.
- Coordinated room bookings, ensured optimal occupancy rates.
- Overhauled front desk processes, increased operational efficiency significantly.
- Collaborated with other departments to maintain seamless hotel operations.
- Collaborated with the team to ensure smooth daily operations.
- Maintained updated knowledge of local events, provided accurate information to guests.
- Resolved conflicts amongst staff members, promoted healthy work environment.
- Established effective communication for better team coordination.
Corporate experiences & events manager
Radisson Blu Hotel
SFAX, TUNISIA
2018.01 - 2020.03
- Oversaw budget management effectively to avoid overspending.
- Negotiated contracts with vendors to achieve cost-effective services.
- Established strong relationships with suppliers to ensure high quality service delivery.
- Facilitated seamless communication amongst team members, ensuring successful event execution.
- Utilised project management systems efficiently, keeping track of tasks and deadlines.
- Ensured adherence to health and safety regulations during all events, prioritising attendee wellbeing.
Education
Diploma - BUSINESS ADMINISTRATION
INTERNATIONAL SCOOL OF BUSINESS
SFAX TUNISIA 2017.09 - 2019.06
Skills
- Reception area maintenance
- Document management
- Security protocols
- Operational efficiency
- Ordering office supplies
- Financial tracking
- Project management
- Operational planning
- Keyboard typing speed
- Attention to Detail
- Calmness under pressure
- Flexible
- Positive outlook
- Good judgement
- Hospitality standards
- Project management
Languages
Arabic
Native
French
Fluent
English
Fluent
Timeline
Receptionist
INTERNATIONAL GOLDEN GROUPS
2022.11 - Current
Customer service representative
JAZZ LOUNGE NATION TOWER
2022.10 - 2023.11
Guest services manager
MOVENPICK
2020.05 - 2022.08
Corporate experiences & events manager
Radisson Blu Hotel
2018.01 - 2020.03
Diploma - BUSINESS ADMINISTRATION
INTERNATIONAL SCOOL OF BUSINESS
2017.09 - 2019.06