Nadira Mullantakath
Dubai
Summary
my keen interest in pursuing a new job opportunity in the IT Support field. As an individual with a strong technical background and a passion for problem solving, I am excited to contribute my skills and expertise to a dynamic and forward-thinking organization. I have developed a solid foundation in IT support through my education and work experience. I am confident that your organization recognizes and nurtures real potential by effectively utilizing the best analytical and technical skills in the IT industry. I am excited about the prospect of being part of a dynamic team that values
growth and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Analyst Application Administration & Support
Medicare Medicals
05.2020 - 04.2022
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed effective improvement plans in alignment with goals and specifications.
- Administered and supported applications to ensure uptime and performance.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Documented technical processes and provided training to end-users and junior team members
System Administrator
Nadz Design
05.2018 - 04.2020
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Drove continuous improvement of IT governance processes.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Worked with users to determine areas of technology in need of improved usability.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Configuring and maintaining the networked computer system, including hardware, system software, and applications.
- Installing Software update version
Computer Lab Assistant With Computer Teacher
PILATHRA CO-OP COLLAGE
05.2015 - 04.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided instruction to all lab users on proper use of all equipment.
- Supported all computer lab operations.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Presented software packages and applications and developed lab templates.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Master of Science - Master of Computer Application
Indira Gandhi National University,
Calicut, India08-2021
Bachelor of Computer Application
Kannur University
Kannur, Kerala03-2013
Skills
- SAP Modules: SAP S/HANA, SAP MM, SAP SD, SAP FICO, SAP HCM, SAP CRM
- SQL and C
- Process enhancement
- Scripting & Automation: Python, PowerShell, Bash
- Installation, configuration, updates, and patch
management - Analytical problem solving
- MS Office
- Data processing
- Data research and validation
- Compliance analysis
- Power BI Microsoft's Power Platform, which includes
Power Apps, Power Pages, Power Automate, and Power
Virtual Agents - Performance tracking
- Workflow Analysis
- SAP ABA
- Database Management
- NET & HTML
- Documentation and reporting
Certification
Medical Transcription
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Hindi
Upper intermediate (B2)
Timeline
Analyst Application Administration & Support
Medicare Medicals
05.2020 - 04.2022
System Administrator
Nadz Design
05.2018 - 04.2020
Computer Lab Assistant With Computer Teacher
PILATHRA CO-OP COLLAGE
05.2015 - 04.2018
Master of Science - Master of Computer Application
Indira Gandhi National University,
Bachelor of Computer Application
Kannur University