Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nadira  Mullantakath

Nadira Mullantakath

Dubai

Summary

my keen interest in pursuing a new job opportunity in the IT Support field. As an individual with a strong technical background and a passion for problem solving, I am excited to contribute my skills and expertise to a dynamic and forward-thinking organization. I have developed a solid foundation in IT support through my education and work experience. I am confident that your organization recognizes and nurtures real potential by effectively utilizing the best analytical and technical skills in the IT industry. I am excited about the prospect of being part of a dynamic team that values

growth and innovation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Analyst Application Administration & Support

Medicare Medicals
05.2020 - 04.2022
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Administered and supported applications to ensure uptime and performance.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Documented technical processes and provided training to end-users and junior team members

System Administrator

Nadz Design
05.2018 - 04.2020
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Drove continuous improvement of IT governance processes.
  • Managed onboarding and offboarding of employees.
  • Completed reports detailing network and systems performance and downtime issues.
  • Worked with users to determine areas of technology in need of improved usability.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Diagnosed and resolved hardware and software issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Configuring and maintaining the networked computer system, including hardware, system software, and applications.
  • Installing Software update version

Computer Lab Assistant With Computer Teacher

PILATHRA CO-OP COLLAGE
05.2015 - 04.2018
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided instruction to all lab users on proper use of all equipment.
  • Supported all computer lab operations.
  • Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
  • Handled lab equipment, cleaned keyboards, monitors, and disk drives.
  • Presented software packages and applications and developed lab templates.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Assisted in development of system security protocols.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Master of Science - Master of Computer Application

Indira Gandhi National University,
Calicut, India
08-2021

Bachelor of Computer Application

Kannur University
Kannur, Kerala
03-2013

Skills

  • SAP Modules: SAP S/HANA, SAP MM, SAP SD, SAP FICO, SAP HCM, SAP CRM
  • SQL and C
  • Process enhancement
  • Scripting & Automation: Python, PowerShell, Bash
  • Installation, configuration, updates, and patch
    management
  • Analytical problem solving
  • MS Office
  • Data processing
  • Data research and validation
  • Compliance analysis
  • Power BI Microsoft's Power Platform, which includes
    Power Apps, Power Pages, Power Automate, and Power
    Virtual Agents
  • Performance tracking
  • Workflow Analysis
  • SAP ABA
  • Database Management
  • NET & HTML
  • Documentation and reporting

Certification

Medical Transcription

Languages

English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Hindi
Upper intermediate (B2)

Timeline

Analyst Application Administration & Support

Medicare Medicals
05.2020 - 04.2022

System Administrator

Nadz Design
05.2018 - 04.2020

Computer Lab Assistant With Computer Teacher

PILATHRA CO-OP COLLAGE
05.2015 - 04.2018

Master of Science - Master of Computer Application

Indira Gandhi National University,

Bachelor of Computer Application

Kannur University
Nadira Mullantakath