Nadiya Daniyal
Summary
Customer-focused professional with extensive experience in front desk operations and retail sales. Proven expertise in administrative support and client engagement, driving significant sales growth. Recognized for strong communication skills and ability to build lasting customer relationships. Highly organized and adaptable, committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Receptionist Manager
Grayton Hotel
2022.01 - 2026.01
- Greeted visitors and clients with professionalism and friendliness.
- Answered, screened, and forwarded incoming phone calls efficiently.
- Maintained a clean and presentable reception area at all times.
- Managed appointment bookings, ensuring updated schedules.
- Handled incoming and outgoing mail and deliveries promptly.
- Provided accurate information and assistance to clients and staff.
- Maintained visitor logs and issued visitor passes as required.
- Coordinated with internal departments for seamless front desk operations.
- Greeted guests warmly upon arrival at the hotel front desk.
Receptionist
Holiday Inn Hotel
Bur Dubai
2021.01 - 2023.01
- Greet and welcome visitors and clients in a friendly and professional manner
- Answer, screen, and forward incoming phone calls efficiently
- Maintain reception area cleanliness and ensure it is presentable at all times
- Manage appointment bookings and maintain updated schedules
- Handle incoming and outgoing mail and deliveries
- Provide accurate information and assistance to clients and staff
- Maintain visitor logs and issue visitor passes
- Coordinate with internal departments for smooth front desk operations
- Perform basic administrative duties such as filing, data entry, and photocopying
- Ensure confidentiality and security of office documents and information
Receptionist
Arabian Courtyard Hotel
2018.01 - 2021.01
- Greet and welcome visitors and clients in a friendly and professional manner
- Answer, screen, and forward incoming phone calls efficiently
- Maintain reception area cleanliness and ensure it is presentable at all times
- Manage appointment bookings and maintain updated schedules
- Handle incoming and outgoing mail and deliveries
- Provide accurate information and assistance to clients and staff
- Maintain visitor logs and issue visitor passes
- Coordinate with internal departments for smooth front desk operations
- Perform basic administrative duties such as filing, data entry, and photocopying
- Ensure confidentiality and security of office documents and information
Education
B.com -
Metrics -
Skills
- Written and verbal communication
Driving License
03/17/25, 03/17/27, Dubai
Personal Data
Female, Pakistan, Single, Employment Visa
Languages
- Hindi
- Urdu
- English, Proficient
- Hindi, Fluent
- Urdu, Fluent
Disclaimer
I hereby declare the above given information is correct & complete to the best of my knowledge & belief.
Introduction
Dedicated and customer-focused professional with proven experience as a Receptionist and Sales Girl, delivering exceptional front desk service and driving retail sales. Skilled in handling administrative tasks, managing client interactions, and promoting products effectively to meet sales targets. Known for a positive attitude, strong communication skills, and the ability to build lasting customer relationships. Adaptable, well-organized, and committed to providing high-quality service in fast-paced environments.
Roles And Responsibilities
Greet and welcome visitors and clients in a friendly and professional manner, Answer, screen, and forward incoming phone calls efficiently, Maintain reception area cleanliness and ensure it is presentable at all times, Manage appointment bookings and maintain updated schedules, Handle incoming and outgoing mail and deliveries, Provide accurate information and assistance to clients and staff, Maintain visitor logs and issue visitor passes, Coordinate with internal departments for smooth front desk operations, Perform basic administrative duties such as filing, data entry, and photocopying, Ensure confidentiality and security of office documents and information, Welcome and assist customers with a positive attitude, Understand customer needs and offer suitable product recommendations, Achieve monthly and daily sales targets, Demonstrate product features and benefits confidently, Handle billing, POS operations, and cash/card transactions accurately, Maintain store cleanliness, product displays, and stock levels, Process returns, exchanges, and handle customer complaints professionally, Assist in inventory control and regular stock-taking, Provide after-sales service and follow-up for customer satisfaction, Keep up-to-date with promotions, offers, and new product arrivals
Timeline
Receptionist Manager
Grayton Hotel
2022.01 - 2026.01
Receptionist
Holiday Inn Hotel
2021.01 - 2023.01
Receptionist
Arabian Courtyard Hotel
2018.01 - 2021.01