Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Hussain Ali Alobiedli

Hussain Ali Alobiedli

Ajman

Summary

Specialized in customer service management with a focus on fostering positive relationships and enhancing customer satisfaction. Can drive team performance to deliver outstanding customer service through innovative solutions and hands-on leadership. Known for adaptability and ability to create an engaging and supportive work environment.

Overview

13
13
years of professional experience

Work history

Customer Service Team Lead

EMAAR
Dubai, UAE
01.2025 - Current
  • Maintained up-to-date knowledge about company products and services for accurate information dissemination to customers.
  • Liaised with other departments for prompt issue resolution.
  • Monitored team performance to ensure adherence to quality standards and deadlines.
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed team meetings for better communication and coordination.
  • Handled customer queries with a patient approach, ensuring satisfactory solutions.
  • Streamlined workflow by introducing effective time-management strategies.
  • Followed up on customer issues until resolution, increasing customer retention rate.
  • Reviewed customer complaints, resulting in improved processes and policies.
  • Trained new staff members to maintain high service levels.

Customer service executive, complaints handling unit

Yas Holding
Dubai
01.2019 - 07.2022
  • Met schedule using excellent planning and coordination skills.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Handled customer concerns and escalated major issues to supervisor.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.

Supervisor leader

ADNOC Distribution
Sharjah
01.2014 - 01.2018
  • Trained staff in till management practices including reviewing and reconciling daily transactions.
  • Tracked employee productivity, performance and task completion to meet quality standards.
  • Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
  • Provided one-on-one coaching to improve productivity and skills of employees.
  • Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
  • Sourced and verified quotations from suppliers before initiating purchase processes.
  • Worked with department heads to determine requirements for procurement activities.
  • Monitored supply chain activities to validate quality of goods procured.

Operator-Admin

Federal Authority For Identity
Dubai, UAE
01.2012 - 01.2014
  • Carefully controlled machine settings, including speed and production output.
  • Picked up additional tasks to aid team success.
  • Collaborated with staff to formulate budgets and improve department revenue.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
  • Handled customer concerns and escalated major issues to supervisor.

Education

High School Diploma -

Ajman
United Arab Emirate
04.2001 -

Skills

  • Good communication skills
  • High problem solving
  • Team management
  • Customer relations
  • Complaint handling
  • Data entry

Languages

Arabic
First Language
English
Upper Intermediate
B2

Timeline

Customer Service Team Lead

EMAAR
01.2025 - Current

Customer service executive, complaints handling unit

Yas Holding
01.2019 - 07.2022

Supervisor leader

ADNOC Distribution
01.2014 - 01.2018

Operator-Admin

Federal Authority For Identity
01.2012 - 01.2014

High School Diploma -

Ajman
04.2001 -

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Hussain Ali Alobiedli