Naeem Ahmed
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Sada aljebal project management services
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Officer
QENWAN FOODSTAFF
08.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Services
Railway Authority
01.2017 - 01.2020
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Business Administration - Accounatnt
Omdurman Ahlia University
SUDAN 08.2010 - 08.2014
Skills
- Data Management
- Customer Needs Assessment
- Information Updates
- Report Generation
- Telephone Etiquette
- Issue Resolution
- Microsoft Office
- Database Administration
- Employee Supervision
Languages
English
Fluent
Arabic
Native
Timeline
Customer Service Representative
Sada aljebal project management services
12.2022 - Current
Customer Service Officer
QENWAN FOODSTAFF
08.2020 - 12.2022
Customer Services
Railway Authority
01.2017 - 01.2020
Bachelor of Business Administration - Accounatnt
Omdurman Ahlia University
08.2010 - 08.2014
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