Naeem Jamal Ali Jaber

• Responsible for meticulous planning and delivery of fraud control strategies across all networks and business propositions to deter impact to company’s revenue
• Manage Big Data solutions for Fraud Detection, Orchestration and Analytics to derive Fraud insights
• Work with industry leaders in Ecommerce fraud prevention likes of Visa (Decision Manager), MasterCard (Gatekeeper) in deploying bespoke fraud prevention strategies across multiple customer touchpoints
• Manage and efficiently operate a 24/7 fraud operation unit to effectively detect, investigate and prevent fraud
• Provide consultation to respective stakeholders on mitigation of identified fraud risks
• Responsible for implementation of turnkey projects in line with fraud strategic roadmap and efficient utilization of allocated budget
• Provide fraud risk assurance to internal stakeholders on new business ventures to help minimize fraud risks and minimize leakage
• Member of the GSMA Security & Fraud Working Group with active participation in multiple International Conferences on Fraud

• Involved in periodic fine-tuning of FMS rules to drive efficiency and increase monitoring coverage
• Conduct fraud risk assessment by reviewing business demands, Internal/external change requests to existing and new products & Services
• Extensive work with criminal and civil lawyers in Incident reporting and build up to litigation for major fraud incidents
• Appeared as witness and fraud expert to provide testimony on multiple fraud investigations in Police, Central Intelligence Unit and Judiciary Agencies in UAE (Public Prosecutor, court)
• Spear head major investigation and handle big data sets as part of technical evidence not limited to CCTV footage, network and systems audit or access logs for fraud analysis
• Manage random audit projects, review procedures, workflows, to identify vulnerabilities and oversee changes to enhance detection efficiencies
• Review KPIs on Qlikview, governance reports from multiple OSS/BSS to identify potential fraudulent /abuse of services
• End to End Incident management from Investigation, data mining, analysis and report writing to support litigation
• Manage UAT tests and system integration of new data feeds and planned changes, upgrades

• Responsible for the implementation and management of Computer Assisted Collections Systems for all PFS products across all HBME offices in the Middle East
• Involved in planning and implementation of account prioritization for automated assignment of accounts to collection agents
• Amended business system rules as per new strategies for collection system
• Managed the implementation of fraud detection control to detect application fraud (Loans, Credit Card)
• Active participant in User Acceptance testing to test scenarios and log defects within set time frames
• Tracked UAT scripts were run appropriately and issues escalated to the concerned teams
• Trouble shoot user problems, run queries on AS400, coordinating with IT Helpdesk for outstanding tickets

• Responsible for issuing User IDs & Passwords for all related systems within the Department
• Coordinated with various dept
• (Telecoms, property, IT, etc) to resolve technical problems faced by Agents
• Maintained a list of inventories, raised purchase request for new hardware/software licenses, installed required applications on PC

• Interacted with various internal and external customers in a fast, high-pressured environment to meet collection targets
• Assisted delinquent customers with new payment plans, rescheduling loans and payment due dates to help them with current Financial Issues
• Coordinate with internal stakeholders in resolving customer disputes
• Liaised with accounts dept
• To acknowledge customer financial standing

[Student]